Finally got round to buying the bedroom furniture for our spare room. Once we decided what we wanted we made our way to a counter to order & were met by a elderly man looking busy on his computer. He took our order no problem but when it came to delivery, which is £25 he said they could deliver between 7-1pm the next day. When we asked if we could have a later date, he abruptly said that's all we have. Take it or leave it. Quite shocked that we were spending over £500 & to be faced with this attitude we just agreed & it was myself we had to sort work to fit around the ikea delivery :-/ The next day I'm up & ready at 7am for my delivery & also ready to get straight to work as soon as it was delivered. But time ticked on & by 1230 I was anxious I wasn't gonna make it at all to work so I rang to see where the delivery was to be told it was running late & it's looking like late afternoon. At this point I explained how unhappy I was & why wasn't I informed of a later delivery?? The guy on the phone did apologise & offered me a refund of £25 which was my delivery charge. The delivery did only turn up 1 hour late but I think if I hadn't of rang it would of been later or not at all. I rang back later in the day once I got home from work (I had to work later due to the later start) & was told after waiting on hold for half ahr I wouldn't be getting a refund as it's not policy. I asked the guy to go & find the 1230 phone call, listen to it & come back & tell me I'm not getting a refund when it was already offered to me. He did listen to the call while I was put on hold and said yes I would be getting my refund & it would be issued back on the card I paid with within a few days. That was 2 weeks ago & no refund has been issued so I've just sat for another half a hr on hold waiting to speak to someone to then be passed from one dept to another. Finally I have just spoke to someone who has taken my card details & has instantly refunded the £25.00. I think for any company whether they sell cheap or expensive products. Customer service should be second to none. All I can say thank god all my items arrived & most items were put together without missing parts. I don't expect a lot when buying from ikea but I do expect to be treated with respect esp when I'm putting my money into your company. I will defo be thinking again about going through this again. I really don't think it was worth the time or hassle :-/