Ikea is a 2 hours drive away so I placed an online order. I purchased a few items including Ektorp ottoman with cover in beige. The cover was not delivered. I got the ottoman but without the fabric cover item is useless. 1st called delivery company right away to report missing item. They tell me to call Ikea. I called Ikea over 6 hours that day and never reached a CSR. In fact, the phone tree told me "due to high call volume, we can't take your call. goodbye!" And hung up on me each time. Email and chat are not an option. Next day, I actually reached a human by phone at Ikea. They created an order for my missing ottoman cover and I received an email to confirm. 3 weeks later, I received an email saying my order/item had been picked and estimated delivery date is 9/25/2020. Today is 9/30/2020. There is still no tracking assigned to my order. I still can't email or reach Ikea service by phone. THE WORST ONLINE and PHONE service EVER!! Will I ever get what I paid for Ikea? **side note - Amazon sells Ikea Ektorp Ottoman covers. Bought one and it was delivered in 2 days!