I had purchased the "Dimond X Collection" which suppose to have 10 Year Warranty. The mirror start de-silvering on the edges and start to look cheap. I cotnact them via e-mail and I was told 10 Year warraty does not cover the mirror. I tried to cotnact them over the phone. they were not interested and everytime I called they said the revelent person or the manager not available and will be get a call-back. NO call-back and after 5 times over two weeks the agent told me again manager is not available and it is unusual for mirror to de-silver. so it could be roblem with unit. Instead of looking to fix this since it was unusual, he offered me 20% on new mirror. I refused the offer as why would I need to replace bathroom mirror every 5 years. He could not offer any solution and suppose to get the manager to call me back. it is now 2 weeks gone by and nothing. DONT BUY IT UNLESS YOU PLANNING TO REPLACE THE MIRROR EVERY FEW YEARS. THE 10 WARRANTY IS A JOKE AND WHEN IT COMES TO ISSUE, THEY ARE NOT INTERESTED. IT IS BATHROOM MIRROR SO THE MAIN USAGE IS AS MIRROR, SO IT REDICULUOUS THAT WARRANTY DOES NOT COVER THE MIRROR BEYIND 5 YEARS AND NOT INCLUDED IN 10 YEAR. LOOK FOR DIFFFERENT SUPPLIER AS i HAVE OTHER MIRRORS THAT HAVE BEEN IN MY OTHER BATHROOM FOR MORE THAN 9 YEARS AND NO ISSUE.