Illuminated Mirrors Reviews

2.2 Rating 19 Reviews
32 %
of reviewers recommend Illuminated Mirrors
2.2
Based on 19 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Email

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Anonymous
Anonymous  // 01/01/2019
Expensive mirror, disgustingly poor customer service. Paid £450 for a mirror - the led lighting is held on by cable ties and paid £90 extra for bluetooth speaker, which is completely unusable due to the quality. Don't bother. Complaint ongoing for 4 months now and they have simply stopped responding. Mirror was also delivered late. Would not recommend and wish I'd gone elsewhere.
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Posted 1 month ago
Would give it 0 if I could communication 0 manors abysmal Avoid at cost Not enough space on this block to rant on AS ABOVE AVOID
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Posted 4 months ago
The company will not exchange the mirror. The one we have does not fit and I just don’t understand why this company is so inflexible. I would never use them again. They have terrible customer service.
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Posted 5 months ago
Mirror arrived and was inspected on the same day. Noticed that the edges of the mirror had been finished poorly and that I wanted a refund or replacement. Lady I spoke to in an overseas call centre ( thought it would be UK as they say they are all made in UK... lies) said they would get their technical manager involved. This was 4 weeks ago. I have followed up with emails every couple of days with no contact being made by the technical manager or any sign of a refund of replacement. This has put me back with renovations as the electrician has had to be cancelled until this can be sorted. Mirror very poor quality for the price, DO NOT ORDER FROM THIS COMPANY, better quality, customer care price to be found elsewhere. Avoid giving your business to this company. Only option left is to charge back through bank of possible...
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Posted 5 months ago
Guarantee warrantee won’t be honoured. Any 10 year or other guarantees and warrantees from purchases made before 27th of January 2023 won’t be honoured due to website changing hands. No support whatsoever for units before October 2022.
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Posted 6 months ago
Took three months for a faulty unit to be delivered. Then more broken promises of a replacement, ended up getting a refund seven months after my initial order. I wish I never came across this business.
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Posted 7 months ago
Don't be misled..... The main reason I chose to order a bathroom mirror through Illuminated Mirrors was largely due to them claiming to be a UK business and all products are UK made, I wanted to support a UK business. Having ordered the mirror, which took over a month to arrive, the email communications which were not written using the correct use of the English language and the only available contact number being a UK mobile number, it is highly likely that the mirror was made and shipped from China. All of the packaging was slapped with 'Made in UK' stickers, yet when I chased my order I was told they could not speed up the delivery as the product was beginning made but when the mirror arrived on Friday, there was a label on the back of the mirror stating the product was manufactured in October 2022! Something does not add up! The final thing to mention, the mirror that arrived, after waiting all that time was not even the shape of the mirror I ordered!!! The whole experience has been shocking and I feel let down and conned. Needless to say, the mirror is being returned!! I would not recommend this company, they have a very sophisticated website but all is not what it seems.
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Posted 9 months ago
Due to damp damage we needed to replace our cabinet door. In view of using what you have/reducing waste I ordered a replacement door from illuminated mirrors. I gave them the dimensions of the mirror cabinet online, via email and on the phone. It took two months for the replacement mirror to arrive and when it did, it was the wrong size. It was a further 10 days for the correct size door to arrive. The plan was that the courier would collect the wrong sized door (which is brand new / perfectly in tact / no damage) so it could be used on another new product. This collection did not take place, and so the company advised I dispose of this new untarnished door as it is 'not worth their trouble'. Inefficient, wasteful, unreliable company. A highly unsatisfactory encounter throughout.
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Posted 1 year ago
In short - You can't get hold of them on phone or email, delivery took weeks and no communication. Product was faulty. No replacement for 4 weeks! In long: Ordered for a 3 week delivery. Day came and no delivery and no communication from Illuminated mirrors. Emailed and received no response. Rang the telephone number but it goes to answer phone. Days later I received a call saying that there was a problem with production and i had to wait a week. They hadn't received my emails! Day of delivery came, no delivery and no communication. Finally received a call days later saying delivery issue and it will be arriving on Thursday but it wasn't delivered until the next day. Brass mirror is patchy in colour and the top of the frame came off in my hand!! So - AVOID! They say I can't get a replacement for 4 weeks!!! :/ They don't care.
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Posted 1 year ago
4 week delivery has turned into a 12 week delivery-but is yet to be delivered at all. I have been promised numerous dispatch and delivery dates and they have failed to meet every single one. Why 'confirm' delivery date if you don't even have the item and have continuously let your customer down. Which has caused me to mess y electrocution around with dates too. If I had known the new delivery date each time was a fingers crossed approach then I would have made the decision to order elsewhere with an in stock item. Instead I had a carrot and string customer service repeatedly making delivery dates and then emailing saying there are new delays. So for 3 months I've had no mirror in my bathroom and still await my delivery which was due April.
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Posted 1 year ago
I had purchased the "Dimond X Collection" which suppose to have 10 Year Warranty. The mirror start de-silvering on the edges and start to look cheap. I cotnact them via e-mail and I was told 10 Year warraty does not cover the mirror. I tried to cotnact them over the phone. they were not interested and everytime I called they said the revelent person or the manager not available and will be get a call-back. NO call-back and after 5 times over two weeks the agent told me again manager is not available and it is unusual for mirror to de-silver. so it could be roblem with unit. Instead of looking to fix this since it was unusual, he offered me 20% on new mirror. I refused the offer as why would I need to replace bathroom mirror every 5 years. He could not offer any solution and suppose to get the manager to call me back. it is now 2 weeks gone by and nothing. DONT BUY IT UNLESS YOU PLANNING TO REPLACE THE MIRROR EVERY FEW YEARS. THE 10 WARRANTY IS A JOKE AND WHEN IT COMES TO ISSUE, THEY ARE NOT INTERESTED. IT IS BATHROOM MIRROR SO THE MAIN USAGE IS AS MIRROR, SO IT REDICULUOUS THAT WARRANTY DOES NOT COVER THE MIRROR BEYIND 5 YEARS AND NOT INCLUDED IN 10 YEAR. LOOK FOR DIFFFERENT SUPPLIER AS i HAVE OTHER MIRRORS THAT HAVE BEEN IN MY OTHER BATHROOM FOR MORE THAN 9 YEARS AND NO ISSUE.
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Posted 1 year ago
Had a faulty led driver new one sent good service now working ok
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Posted 3 years ago
Never worked with such a bad company!!! First, our mirrors were not delivered in time, we had a big opening from our beautyinstitute and had no mirrors!!! The company told us, that they have lost our mirrors... thanks for nothing. After 8 weeks of waiting the mirrors came and they had the wrong size?!? We will never ever again order something...we really have huge problems now just because of ordering from this company. Very sad...
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Posted 4 years ago
I ordered an ultra slim cluster mirror, after checking all the tech and seeing it was 30mm in depth. The site offered add ons so I added a shaver point, unfortunately this increased the depth to 50mm. I didn't recheck the depth as there was no warning that this would happen so I am stuck with the thicker depth unless I want to pay £25.00 to change it. I really think it should explain at the add on that the depth will change. The attitude was less than helpful and I would'nt deal with Mitch Jeffrey again.
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Posted 4 years ago
Fantastic quality products, very well made. Excellent packaging materials to ensure no damage in transit. Good instructions / information with the item.
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Posted 5 years ago
Replaced whole unit not just faulty door. Excellent service
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Posted 6 years ago
Delivery was swift, mirror was well packaged and protected for transit. Upon opening, mirror was in perfect condition. I tested it before installing, and all works really well. Bluetooth speakers could be a bit louder...but extremely happy with purchase and service from illuminated mirrors.
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Posted 6 years ago
Product arrived well packed and on time.
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Posted 6 years ago
Order was delivered the next day
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Posted 6 years ago
Illuminated Mirrors is rated 2.2 based on 19 reviews