"** AVOID THESE COWBOYS ** Don\u2019t be deceived by the flashy pics, professional website and reviews. \r\n\r\nThis is a very unprofressional \u2018cowboy\u2019 outift, who send out poor sub-standard products and have an even worse returns policy and customer service.\r\n\r\nI purchased a mirror in January 2024, which arived late to coincide with the completetion of my bathroom.\r\n\r\nWhen it did arrive the finishing was atrocius, the glue which bonds the glass to the frame was visible, the IR sensor did not work very well and the heated demister pad would come on randomly even when the mirror was off, quite unsafe in my opinion.\r\n\r\nSo reported this immediately expecting an apology and a replacement to be organised, but no I was asked to fill out forms, send videos, pictures etc and it dragged out for weeks, eventualy it was collected in early May 2024 for repair as I had no choice, we still haven\u2019t got the mirror back (7 weeks later) , it really is so poor, please don\u2019t waste your time or money with this lot!!!"