In short - You can't get hold of them on phone or email, delivery took weeks and no communication. Product was faulty. No replacement for 4 weeks! In long: Ordered for a 3 week delivery. Day came and no delivery and no communication from Illuminated mirrors. Emailed and received no response. Rang the telephone number but it goes to answer phone. Days later I received a call saying that there was a problem with production and i had to wait a week. They hadn't received my emails! Day of delivery came, no delivery and no communication. Finally received a call days later saying delivery issue and it will be arriving on Thursday but it wasn't delivered until the next day. Brass mirror is patchy in colour and the top of the frame came off in my hand!! So - AVOID! They say I can't get a replacement for 4 weeks!!! :/ They don't care.