Mirror arrived and was inspected on the same day. Noticed that the edges of the mirror had been finished poorly and that I wanted a refund or replacement. Lady I spoke to in an overseas call centre ( thought it would be UK as they say they are all made in UK... lies) said they would get their technical manager involved. This was 4 weeks ago. I have followed up with emails every couple of days with no contact being made by the technical manager or any sign of a refund of replacement. This has put me back with renovations as the electrician has had to be cancelled until this can be sorted. Mirror very poor quality for the price, DO NOT ORDER FROM THIS COMPANY, better quality, customer care price to be found elsewhere. Avoid giving your business to this company. Only option left is to charge back through bank of possible...