Well for a start my name is Alice Alves and not Alex Saxon as email is addressed to!! I have had a very mixed bag with my experience of using imail. There are a few issues that need sorted desperately; 1) the font size when writing Dear@name@, doesn't match size in address panel and also doesn't match corresponding sizes in Word. I've already discussed this with customer service advisor. 2) 2 day service very rarely means that you get a 2 day service - I've had letters taking more than a week to arrive on the doorstep. Same applies to scheduling letters. There needs to be a more reliable service so that customers can send letters with confidence knowing that the letters will arrive on the doorstep on the day that they want them to. Overall the quality has been very good with exception of one set of postcards which were awful and it took much wasted time with excuses being offered back and forward although EVENTUALLY I was credited. When something like this happens - a credit should be instant and accompanied by lots of apologies - A 'sorry' goes a long way!! I was on the verge of leaving and trying a different company but my last dealings with one of your staff (can't remember his name...Michael?) changed my mind. He did his best to sort out the issues with different font sizes and assured me that changes were due to come into place in October. So here's hoping....!