I had one of the worst delivery experiences ever with iMile. For more than a week, I kept asking them to deliver my SHEIN order to my clinic between 9 a.m.–3 p.m., but they completely ignored this and only called after 5–7 p.m., when the clinic was closed. Our clinic is on the 4th floor of a busy medical complex, yet the driver refused to bring the parcel upstairs. Instead, they demanded that our secretary leave patients, go down eight floors, and meet them on the street. When I contacted customer service, they said this is their “policy” and that they do not deliver to floors or apartments. This is completely unprofessional, inconvenient, and unacceptable for a global brand’s delivery partner. iMile made the whole experience stressful and frustrating, and I will never deal with them again. If companies like SHEIN continue using iMile, I will think twice before ordering