“Terrible service. Had one digit wrong in my phone number they have my email didn’t contact me via email, number didn’t work so they didn’t leave my package took it away again. Tried calling around 50 times, line was “busy”. When they did let me enter my tracking number it said it was invalid. Heard nothing from the company and still have not received my package worth over €250. Impossible to contact or get any information. Can’t even rate the customer service because there is none.”
“Bad delivery company, said they tried to deliver but didn't, hard to contact, i did receive the parcel in the end, but when I did they just left it on the footpath where is could of been stolen easily. Avoid these terrible delivery company's total negligence”
“I recently had a very bad experience with the Delivery Service. Here are the main issues:
Delayed Deliveries: still didnt arrive and i am waiting for it
Poor Communication: Customer service was unresponsive and unhelpful. Attempts to contact them were met with vague responses.
Tracking Issues: The tracking system was inaccurate, providing infrequent and misleading updates.
Conclusion
Overall, Delivery Service failed to provide timely, reliable, and professional service. I would not recommend them to anyone seeking a dependable delivery option.”
“For the past 5 years I have lived in uae and ordering on shein, Smile delivery has been consistent at its game of worst customer service, you guys really need an award for that. The last date celebrating frag day in Dubai, Location How's office that's when they decided to deliver and I wasn't their I told the driver please bring it tomorrow as its a public holiday, It has now been 10 days of calling then every day and them promising to deliver the next day, they assured me delivery guy had my order when I talked to him he told me his off and has no orders OMG! Tomorrow we are having a party and whatever i wanted to wear is in that order and no one cares, Smile delivery your the worst and I can never accept any of my orders to be delivered by you as a company besides teach your delivery guys some English”
“Very very very bad attitude drivers most especially surya gurung he's very rude and not talking good to customers delivering time is very late time wen most of as we are still at work.imile not good I don't know why SheIn there using this company than using the company before”
“I AM DISAPPOINTED IMILE SERVICES PROVIDED THE DRIVER MOBILE NUMBER BUT THE DRIVER ONLY ANSWERED ONCE SINCE THIS MORNING HIS NOT COORDINATE AND DRIVER NAME IS NOT WORKING AHMAD KHAN I HAVE A FLIGHT TODAY BUT THE ITEM WAS NOT RECEIVED BECAUSE THE DRIVER WAS EXTREMELY DELAYED AND HE TURNED OFF HIS PHONE TO I UPDATE HIM EVEN ON WHATSAPP JUST SEEN HIM TWO SHE ONLY REPLYS ON WHATSAPP TIMES EVERYTHING IS SEEN ESPECIALLY WITH AHMAD KHAN THE DRIVER VERY WORSE EXPERIENCE”
“Second time they sent an automated
Message saying the package was delivered with the attached photos. I have not received a package ……
First time they failed to deliver”
“Dear IMAIL Courier Team,
I am writing to express my extreme dissatisfaction with the poor service provided by your courier company. I received a message stating that my parcel is with your delivery boy, Malik (Contact No: 0526298960), since this morning. However, despite multiple attempts to contact him via call and message, he has neither answered nor responded.
To make matters worse, this is not the first time your service has failed to deliver my parcel on time. This is the second instance where the delivery has been delayed or failed altogether. Such repeated unprofessional behavior is unacceptable.
The lack of accountability, unresponsive communication, and repeated delivery failures make this one of the worst courier services I have ever used. I would not even consider giving your service a single star based on my experience.
I urge you to take immediate action against this delivery boy and improve the quality of your service. Please prioritize resolving this issue and ensure that my parcel is delivered without further delay.
Looking forward to your prompt response.”
“This is the second time I’ve had to use them to get my products I’ve ordered and the second time I’ve had to argue with them to get my things I’ve paid for and waited for
This time they delivered my things to the wrong address and when I call they click ignore and only send text saying they are on it.
Terrible service and very unprofessional company. I suggest if this is the delivery company to order elsewhere”
“If you can avoid them, poor communication, unprofessional drivers, worst customer service. Driver attempted delivery but couldn’t find package it’s been 3 days coming back, I’m doubtful they still have the package just expecting the worst news fingers crossed”
“Communication is slow and very vague. There’s no specific day I’m being told to expect the delivery only “keep a lookout for our calls/whatsapp/email”…. OKAY WHEN???? It’s been almost over a week now and my parcel arrived and was paid for almost an entire week ago.”
“I am extremely disappointed with your delivery service. Every time, the delivery person fails to deliver the package, and on top of that, they are rude and even hung up on me! This is unacceptable.
Worst company I have ever seen!!”
“If I could give 0 stars, I would. I have been using AliExpress for years now and never had any issues. As soon as they changed to this useless shipping company, I have now had two separate packages marked as “unable to deliver, delivery address wrong”, when I full well know it isn’t, and they have not even attempted to re-deliver for 10 days past that point. Never will I be ordering from AliExpress again if they continue to utilise this shipping company, completely and utterly useless. You cannot contact them, when you do, they will apologise, tell you your order will be delivered within 3 days and close out the chat.”
“Absolute nightmare from start to finish. Package never arrived, they kept pretending to have attempted delivery…I kept having to “confirm my address” - this went on for an eternity, but they managed to send the package back to China very quickly so I honestly doubt that they even had it to begin with. Avoid at all costs!”
