“Extremely Disappointed – Repeated Delivery Failures
I rarely leave reviews, but my experience with iMile over the past two months has been nothing short of infuriating. I’ve had three separate orders cancelled by the sending vendors because iMile failed to deliver the packages to my clearly listed office address—which is located in a well-known commercial area with a dedicated delivery dock and ample parking.
There is absolutely no excuse for this level of incompetence. Each time, the vendors confirmed that the issue was on iMile’s end. Despite having all the necessary access and infrastructure to receive deliveries, iMile somehow managed to botch it—repeatedly.
If you’re a business or professional relying on timely deliveries, I strongly recommend avoiding iMile. Their service has been unreliable, unprofessional, and ultimately costly.”
“Incredibly unprofessional. Made a complaint about a driver and now he refuses to deliver to me and what makes it worse is that after sending management an email about driver, their response was, well what do you expect when you made a complaint about him! I expect better than that!”
“Horrible service
Takes ages
So many people will call you for nothing
They even missed call or even just keep you hanging
One time a lady was discussing food over around 7 minutes after that she hang up !!!”
“I had one of the worst delivery experiences ever with iMile. For more than a week, I kept asking them to deliver my SHEIN order to my clinic between 9 a.m.–3 p.m., but they completely ignored this and only called after 5–7 p.m., when the clinic was closed.
Our clinic is on the 4th floor of a busy medical complex, yet the driver refused to bring the parcel upstairs. Instead, they demanded that our secretary leave patients, go down eight floors, and meet them on the street. When I contacted customer service, they said this is their “policy” and that they do not deliver to floors or apartments.
This is completely unprofessional, inconvenient, and unacceptable for a global brand’s delivery partner. iMile made the whole experience stressful and frustrating, and I will never deal with them again. If companies like SHEIN continue using iMile, I will think twice before ordering”
“If I could give it a "minus " star I would have ,had a delivery assigned to a delivery driver for 10 days until I got through with an email asking them have you asked driver where is it ?.. after emails back and forth they finally admited they had "lost" it. It was in their depot for 12 days [by their tracking advice] customer service treated me with contempt and just said case closed . BAD BAD BAD never again”
“Been buying items on Aliexpress for eight years!!!. Parcel delivery has never been a problem as my delivery address for anything sent to me is an Australia Post Post Office box. Suddenly, it appears that three of my parcels have been recorded as "address not known" and "parcel unable to be delivered" with no follow up.
At the same time I start receiving emails from a company called "iMile" that I have never heard of before, telling me that my delivery address is "unknown" and therefore they want me to give them internet access to my phone's location so delivery might be possible. What's the problem?? Is this iMile thing a scam so someone can find and rob my house, has Aliexpress given it's deliveries to some cheap company whose drivers cant recognise a suburban Post Office?, or has Aliexpress really dropped the ball and stopped using the delivery channel via the Post Office to save money? If I could give iMile minus Stars I would. After eight years!!! no problems with delivery, now suddenly iMile and no deliveries. I would like to find out what the heck has happened!!”
“i ordered items for 31.08 specifically and they delayed the order and canceled and now it won’t come until a day later i don’t want it a day later i wanted it today only”
“iMile opened the box, stole a watch, patched the box with clear tape, and now they said they are not responsible since the package was delivered. They are not trustworthy.”
“Very bad customer service. I've booked from them 3 days ago until now nobody shows up, even customer service promises they will call me back within 24hrs but no one call as expected.”
“IMILE is a very bad and incompetent company. I have been waiting for my parcel since 2 August and I haven’t received it even now!!! It’s been stuck on shipping from Johannesburg for 3 days now”
“Taxes have been paid, but they keep on sending msg stating that package will be sent back due to unpaid charges. I have called 4 times and sent proof of payment twice already, just to here my package is unpaid and will be sent back. Incompetent customer service.”
“Very bad poor communication and attitude for all driver they didn't send my package until more than 15 days. And they ask extra money to send my package.”
“My order from Shein not been delivered,although you're saying it was delivered on 1st August,and signed for. You are incompetent. I want my parcel,in the next few days or I will be seeking advice from the officers of Fair Trading!!!”
“The delivery driver threw my package out of his car window. Got out and kicked it down the stairs. I sent them the video footage and received no apology; the only response was that they spoke to the driver, and he denied it, even after I sent them video footage of the incident.”
“Your delivery guys deliver either at night like around 10pm or they will say failed...
its not the first time saying my order failed.
your guys are impatient and rude...”
“I’ve been sending emails for over a week now regarding a delivery issue with my package. Despite the tracking status stating that the package was delivered, I did not receive my package!
It has now been a week, and I have not received any response or assistance from your team. This lack of communication is extremely disappointing and unacceptable, especially considering the seriousness of the issue. I will be forced to escalate this matter further through the seller I purchased from, lodge a complaint with consumer protection authorities, and share my experience publicly. I believe it is quite unprofessional and disrespectful to treat a customer like this.”
“I was initially anxious when I noticed Shein used iMile for my delivery, but I’m absolutely thrilled with the outcome! I placed my order on July 15 and received it this morning, July 23, in Stellenbosch, Western Cape. I’ve never had a package delivered this quickly before from Shein. I’m genuinely amazed and delighted by the exceptional service! Defintely experienced 5 star service!”
