“iMile IS A SCAM! THEY SHOULD NOT BE ALLOWED TO OPERATE! THEY HOLD YOUR PARCEL TO RANSOM AND SO DOES THE COMPANY YOU PURCHASED FROM AS THEYRE THE ONES THAT CHOSE THIS SCAMMING COMPANY IE; TEMU! DONT BOTHER CALLING IMILE THEY DONT ANSWER AND DONT RESPOND TO THEIR LYING CHAT BOT MESSAGES THIS IS NEXT LEVEL ANNOYING AS YOU CANT GET A REFUND AS THEY HAVE TRACKING STATING THAT THE PACKAGE IS HOLDING AT WHEREVER YOUR LOCAL DISPATCH CENTRE! TRUST ME I WILL REVIEW TEMU AND THIS SHADY COMPANY ALL DAY EVERYDAY IF THIS COMPANY ISNT SHUT DOWN! THEY SAID THEY ATTEMPTED TO DELIVER UMMM NO THEY DIDNT AS I AM HOME AND NO ONE CAME TO MY FRONT DOOR! SICK OF THIS SCAMMING LYING WORLD FILLED WITH SCAMMERS LIKE THIS!”
“I had scheduled a return, the delivery man called me once, I failed to pick up the call so without even trying for the second time he mentioned “he called me twice but I did not pick up”. After that I have called the service center 3 times, but it has been a week and yet no one has come to pick up my return. They told me they will collect it on Friday, they did not even call me and mentioned that “we called but phone was switched off”. Such blatant lies and such terrible service. It’s been more than a week and yet no one has come to pick up my return parcel.”
“Same issue with me as other reviews. I still have not received my products (of high value) and it has passed the so-called 'guaranteed' 7-10 business days delivery. Horrible experience in trying to get co-operation from Gnoce to cancel and refund items. :(”
“Terrible and totally unreliable.
Claim attempts to deliver that never happened.
Large online companies, such as Temu, rely on their data to confirm delivery leaving customers without goods, no proof for refunds or credit card charge back.
Where do all the undelivered items go?”
“I have got very bad experience about IMILE delivery.they never comes to my address & when I check the tracking number find out they write wrong address & send back my order.this is ridicules such a bad delivery company.”
“I would not recommend this service , I booked for delivery and they charge me twice, and it says I bought the item online which is literally a gift from my cousin. And the thing is they can’t even provide the contact number of the company they claimed I ordered the items from. Which is literally a gift from my cousin. And in the app it says express delivery it’s so disappointing that I got my package after 3 days . I badly needed the item so I just closed my eyes and paid 30 aed extra”
“Very poor service!!
Wednesday, they called me in the morning once and never called back. They would not know that the customer maybe in a meeting or busythe time they called.
Yesterday, the lady called me and confirmed with her the address, and she confirmed it will be delivered the following day.
Today, the delivery person called me at 3:10 pm to tell me we have two adresses one in DIFC (which I don't have a clue about it) and second is my real address. Surprisingly, he said he cant deliver it today as Tecom is not his area!!!
Let's what is next drama tomorrow then.
No proffiency at all!
Veryyy weak service, they dont' bother!!
00971544470928”
“I placed an order the 27th of December, the whole week “my order has been on the way to my city” the whole week. They don’t answer my calls, they don’t even respond on WhatsApp. They don’t respond to my email. The worst courier company ever. Today is the 12th my order is still not delivered.”
“My parcel wasn’t delivered as no one’s home, which I understand. The itself didn’t leave any notes in regards to my parcel details. I’ve been contacting the contact number they provided, tried to ring & message them multiple times with no luck. I wish y’all will improve with the customer service as it’s the most important!!!.”
“I'm so devastated...Shein shipped my parcel in 2023 Nov 26 and today its 10 Jan 2024..Shein directed me to them...and they sent me an email that my parcel of 1500 has been destroyed because the link expired ..but I didn't even receive any correspondence from them...so i can pay for customs if i had to...my children didn't have Xmas clothes and they tell me their clothes were destroyed. I must contact Shein for a refund”
“So terrible, they don't deliver at your door, we were give a minimum time to collect our package at a certain area which is far from my place, had to take a taxi to meet them there, which is yet unsafe”
“Terrible! Do not use this company! Order never arrived. After numerous emails was advised the package was left on the street outside the post office delivery address, because it was closed at the time they attended. Surprised, surprise, someone took it. Company refused to take any responsibility. Would give zero stars if I could.”
“Like everyone else on this review, they claimed to tried to deliver the package but actually lost or stole it and then told me to deal with Ali Express for a refund.
Never buy from Ali Express again if such delivery couriers are handling the delivery.”
“Horrible. They don’t answer messages, or respond with customer service inquiries. They don’t deliver your items and you are forced to request a refund. The absolute WORST.”
“An order from Instagram is over 2 weeks late, because they could not find my address. After talking several times to them, directing them and changing address to Dubai mall apparently they got lost again and couldn`t locate Dubai mall for 2 weeks. Now the order has expired and they need a new tracking number, while my package is sitting in the Warehouse. Zero customer care and Client complaint management, zero solution on problem, still waiting to see if I will get the package in this year.”
