“I was waiting a pack from temu. I was at home all day when the delivery come. There were no doorring or phone call from the courier and sometime in the afternoon I noticed that something strange was in my garden. When I looked closely I realized that it was a big white bag. It was my package. The courier just threw it over my fence which is about 2 meters high. Insane and crazy. What did they think? Luckily there were no fragile item.”
“The worst delivery I've ever had . My fence is only 3ft high with a brick wall on either side . Instead of placing package inside the fence and behind wall the delivery person just put it on the footpath in front of the fence. Obviously they don't care if it gets stolen . Can only assume that the delivery person must have a grudge against people receiving parcels.”
“Absolutely terrible service. My pick-up was marked “out for pick-up” for 4–5 days and nobody came. The courier declined my calls over and over, and when he finally answered he said “I’m busy” and hung up. Completely unprofessional, disrespectful, and unreliable.
This is not the first time iMile is consistently careless and irresponsible.
Avoid this company at all costs.”
“Worst even 1 star they dont deserved.I expect that, your service is always like that. Why did you bring it to my location, it's only 10 minutes away from my house? Your reason is always like that. I hope you also give consideration to your customers, who can deliver to their homes when they are not at work. I just called customer service to raise my concern. I'm disappointed with your delivery service. Even my colleagues complain about your service.Before I checked out, I was checking the expected delivery because I need those items before I travel. Then now you're telling me to wait one week just because I'm not at work right now. Is it my fault that our salon is closed for the holidays?”
“I wish companies would stop using this 'delivery' service. They literally just take a photo of your parcel and dump it out the front of your house in plain sight of anyone walking past.
2 out of 5 deliveries from them have been stolen. I was home every time, and despite leaving a note on my gate for couriers to ring the bell or leave the package behind the gate, and contacting iMile to tell their drivers not to leave the packages in plain sight, they did anyway.
Their customer service basically said, bad luck, they followed our standard operating procedures, not our problem.
Absolutely terrible service.”
“Worst courier! They said that my details were incomplete that’s why they couldn’t deliver my parcel, next thing they put the status of out for delivery with the rider name and nubmer, but number wasnt even working. It was switched of when I tried the ffg day it was ringing but the person said he is not from Imile! Worst service ever!!!!!!”
“Lost orders and staff don't tell the truth when calling to find out where your package is; it's often somewhere in the warehouse. It's coming, they say. The tracking system doesn't even work. Try adding a tracking number. Also, there are no keypad options. Temu should fire them!”
“Such a terrible company with some useless delivery drivers. Delivery drivers are absolutely unprofessional.
I ordered something from Trendyol. One of this company’s delivery drivers contacted me and said my package was ready to deliver and asked me to send my location.
Now it’s been 5 days, He keeps on saying that he couldn’t deliver today*but will deliver tomorrow.
This guy daily calls me and uses the word `tomorrow’. I’m fed up of hearing this.
And their customer service is good for nothing. Simply they ask a few questions and they do nothing.
I don’t know why a big online store like Trendyol chose this terrible company. There are many professional courier companies in the UAE."”
“I've spent the last 48 hours contacting iMile to simply postpone a parcel being delivered as I will not be home (and where they leave parcels is often out in the open), and the only person who I have been able to contact has basically been completely unwilling to do a simple thing. I have worked in warehousing my entire adult life and know how simple it could be to simply locate a parcel, put it aside and make sure it isn't allocated to a delivery run until a certain time. Despite my lengthy requests etc. detailing why and that I need it done, 'Ken' at iMile via the email address has basically just said no, talk to the seller. The seller is aliexpress - and they direct me to contact the courier service as makes most sense too. As aliexpress is dealing with possibly a bot and/or someone who doesn't speak english as a first language, they completely misunderstood me and did the exact opposite of what I wanted - saying that they would expedite the delivery for priority delivery. Anyhow, now, despite my some 10 emails, the parcel appears to be going to be delivered tomorrow - the exact thing I have wasted hours trying to avoid in advance. Absolutely terrible iMile - pathetic. How difficult can it be ? To simply make sure for your customer that you don't deliver their parcel. Now it's going to be left out for a couple of days and possibly be stolen. Thanks a lot for ignoring me Ken @ iMile.”
“An absolute SCAM of a company. Their POD showed they didn't deliver my parcel - it had a different name on it and address - and after 2 months of calling them up and getting the same robotic answers, still absolutely noone has assisted me. I have lost around $100 worth of goods, and I get the exact same script everytime I call. Absolutely disgusting customer service, the worst delivery company I have ever dealt with. They should be shut down.”
“Dear Imile Courier Team
I am writing to express my concern about a missing parcel that was supposed to be delivered to me from 4th to 17th November. Unfortunately, I have not received my parcel yet.
Could you please look into this matter urgently and provide an update on the status of my parcel? My details are:
- Tracking number:
- Date of expected delivery: 4th-17th November
I appreciate your prompt attention to this matter. Please let me know if there's any additional information I need to provide.
Thank you for your assistance.
Sincerely,
Thobekile Dlamini”
“Worst Shipping Company I’ve Ever Dealt With (IMLE)
Unfortunately, my experience with IMLE has been extremely disappointing.
Customer service is non-existent — no one answers calls, no one responds, and there is zero follow-up.
They even marked the delivery as “failed attempt” despite the fact that no driver contacted me at all, and the order was sent back to the warehouse for no valid reason.
The staff are unhelpful, the service is unreliable, and the whole process shows a complete lack of professionalism.
Honestly, the worst shipping company I’ve ever dealt with. I do not recommend them to anyone.”
“ITS JUST WASTING OUR TIME, IMILE ALWAYS DELAYED, THE RIDER ALWAYS SAID TO ME HIS COMING 6pm BUT 8pm nah no show!!! HE ALWAYS LIKE THAT . WE ARE GOOD IN PLACING ORDER IN SHEIN BUT THE DELIVERY SO MUCH DISSAPOINTED!!!!!! “MUHAMMAD TAJ” deliver rider that always have a reason. Maybe he is in sharjah and tell me always the time his coming but no!!”
“Absolutely Terrible Experience!
My parcel was delivered to the wrong address, even though the correct address was clearly printed on the label. The driver left it at a house that’s been closed off due to fire damage — nobody even lives there!
When I went to check (it’s just around the corner), the parcel was already gone — stolen. This is completely unacceptable and shows a total lack of care or attention from the delivery driver.
To make things worse, you can’t reach anyone for help or accountability. I want to know what the consequences are for such negligence. By far the worst delivery company I’ve ever dealt with!”
“Absolutely the worst courrier you can ever have they are liars and make false claims that packages are delivered in the system but in fact it's not, Stay away at all costs.”
“The driver has thrown parcels over our high fence for the last three deliveries and taken a photo from outside the gate. I wouldn’t have believed it until I saw it from my house — they didn’t even come in. The gate is easy to access, and there’s a sheltered porch just a few metres away. No other delivery company does this. All that said there is one positive they are very quick on delivery!”
“The drivers are extremely lazy. I have a clear driveway and an undercover front door. Instead of the drivers walking up and leaving parcels at the front door, they are leaving my parcels in my front garden, exposed to the rain and also potential theft as any passerby can take it. I have made several attempts to contact iMile to address this, each request has resulted in no change.”
“Several items in one package, not delivered to correct address. They blame their G.P.S. and l still don't have my items. The photos they used aren't my address. Have little if any ideas on how l get my items or a refund.”
