“I am writing this review to express my extreme dissatisfaction with iMile, the delivery company handling my recent AliExpress orders in the UAE. My experience, specifically concerning an order with 16 items, has been nothing short of a complete disaster.
Initially, iMile contacted me for my exact location, which I provided clearly. However, for reasons unknown to me, their system or drivers seem unable to recognize or navigate to this location. Instead, they consistently update my delivery address to a "nearest landmark" that is approximately 8 minutes away from my actual address, causing immense confusion and delays.
The daily struggle with their delivery process is unacceptable:
Constant Redirection: Every day, a different iMile driver contacts me, again asking for my location. After I provide it, they frequently apologize and state that my zone is "not their delivery zone," promising that another driver will deliver it "tomorrow."
Lack of Communication: Sometimes, after receiving my location, drivers simply stop responding, leaving me in the dark about my package's status.
Unprofessional Pick-up Requests: On multiple occasions, drivers have shared their current location and asked me to come to them to pick up my delivery, which is a complete breach of standard delivery service.
After enduring this daily struggle, I resorted to calling the iMile call center to raise a complaint. This proved to be utterly useless. Despite being promised same-day delivery, my package has still not been received. As of today, June 28th, I have been battling with iMile for three days over this same issue, with my delivery still undelivered.
Adding insult to injury, iMile attempted to charge me a VAT amount that was never mentioned by AliExpress during the order process. This unexpected additional charge, on top of an already paid delivery fee, is unacceptable and reflects a concerning lack of transparency.
While AliExpress products are generally good, this consistently poor and frustrating delivery experience with iMile forces me to consider stopping my orders from AliExpress altogether. The unreliability, lack of clear communication, and unprofessional conduct of iMile drivers and customer service are severely damaging the overall customer experience.
I strongly advise anyone in the UAE expecting deliveries via iMile to be prepared for potential significant delays, repeated frustrating communication, and a generally unreliable service.”
“Zero stars for me !! Deliveries never on time 4-5 days late as always ! Customer service is absolutely hopeless they don't communicate with you and don't help !! Says out for delivery for 4-5 days and still does not arrive. Absolutely the worst company not sure how they are even operational they need to be investigated”
“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”
“I purchased two items only one was delivered, l had to chat on WhatsApp about the item that was not delivered they asked for tracking number, l sent they replied something is wrong with my tracking”
“"One of the worst delivery companies. They don’t like to deliver orders properly. The driver tells you to stay at home, promising to bring your delivery, but then never shows up. If you call them back, they cut the call and don’t even reply to messages." Delivery no.6060725487443”
“I am extremely disappointed with the service provided by iMile. The delivery experience was frustrating and unprofessional. My package was significantly delayed without any clear updates or explanation. Despite multiple attempts to contact customer support, I received either no response or vague, unhelpful replies. The lack of transparency and poor communication made the entire process stressful. It is unacceptable for a logistics company to offer such inconsistent tracking and unreliable customer service. I expected better coordination and accountability.Unless there are major improvements in service quality and responsiveness, I would not recommend iMile for deliveries.”
“Worst delivery company ever . They are rescheduling the delivery on their own without contacting us, the delivery guy is not responding and after they responded they talked in a very rude way and hung up on us !! They a declining our calls without any help from the customer service.”
“The worst delivery company in the world. They have my parcel and details including phone number. They told me my parcel couldn't be delivered without any attempt to contact me. Very very terrible.”
“They delivered my parcel to house with a completely different number than what was on the parcel because "google maps". Every response from an "agent" was the same copy and pasted script with no sense of a human behind it.”
“received the package. The scheduled date is being constantly revised. They don't respond even to the seller, let alone to me. Phone number with selections that take you in a circle, and AI generated automated emails. Horrible experience.”
“They delivered a package at 7:30 at night when we are closed - took 2 photos as a POD that are undecipherable & left the parcel in our waste bin (from what we can decipher from the POD) which was emptied the next morning.
This company should not be in business unless they can train & control their drivers better than this”
“This is worst delivery service customer care is always busy. 3 days past due days still not delivered. If i have option to give zero star rating i will give it”
“Very bad attitude of the driver name Majid Ali Abdullah. Making me wait for long time. No customer service. No good attitude. Very bad service. Website is difficult to file a complaint. Worst!”
“The delivery man has no character at all. He kept on telling the he cannot open the location I sent which I gave him 3 ways of location map as well as the photo of the building. Still he don't know how to locate. And after he delivered he kept on sending messages blaming that I waste his time. He was the 1st delivery man I encountered acting like that.”
