“I've been waiting 17 DAYS for collection, and no one has shown up! I’ve called and followed up multiple times, yet nothing has been done. This is beyond frustrating. Terrible service, and I will never use this company again.😡😡😡😡😡”
“I've been calling for 16 days, and they keep promising someone will pivk up the products.Yet ,no one has shown up, and I haven't received any updates. This is beyond frustrating! My refund is now at risk, and their complete lack of proffessionalism is unacceptable. I would never recomend this company. Avoid them at all costs.”
“The worst delivery service. They kept saying delivery attempt failure when the drivers called me twice asking for a location which I shared. Do not recommend”
“Waited forever for the items to be delivered and they told me they would put it as urgent. Next day I got a delivery notice but nothing was delivered and cameras were checked. I have tried to get in touch but customer service is basically non existent. Would not recommend ever using this company.”
“Have had two parcels failed to be delivered by these couriers. And the customer support team is an absolute joke and do not respond. There is no update saying where my parcel can be picked up by and the location I put for delivery is work so I am always there when they try to deliver. This is hands down the worst courier team and should be banned from Australia. Money and time has been lost and I cannot fathom anyone actually liking them”
“I am very disappointed as my delivery tooks long time and I didn’t even receive any call from Imile about my parcel. They keep on sending fromAbudhabi to Dubai even I called the call center to confirm the correct address”
“I have been trying to receive my shipment for a week now, and I contact them daily, but I keep getting the same questions and the same responses that the shipment will arrive tomorrow and that the delivery agent will contact me. I’ve been hearing the same reply for a week.”
“No such thing as Customer Service in this company. I have had 2 parcels in one week not get delivered. I have tried multiple times on multiple platforms to get assistance through iMile, but each time I get the same response "the package has been delivered. If these packages did get delivered, it was to the wrong address. I have successfully received NUMEROUS packages over the past 6mths without any hassles at all, and now I have 2 in one week go missing through iMile. I wouldn't even rate them a 1 star, but the system won't allow no stars. Pathetic company to deal with.”
“If I could give zero stars, I would. iMile is hands down the most frustrating, unreliable, and incompetent delivery company I’ve ever dealt with. My package (Tracking: 6030***********) was supposed to arrive within a three-day window. Instead, I’ve endured multiple failed delivery attempts, endless delays, and complete lack of communication.
Their service is a joke—zero accountability, no updates, and an utter inability to do the one thing they exist for: deliver a package on time. If you value your sanity, avoid iMile at all costs.”
“I am really disappointed 😞 my parcel been delivered at outside front door when our company was closed I felt very insecure about my parcel because its not safe to deliver like that very unprofessional I never received any of my parcels like that I never recommended any of them use this logistics.”
“The worst delivery ever, it's been a month since I ordered my package and it still hasn't arrived. I called three times and it's been scheduled three times and still hasn't arrived. Auspost should still be the delivery people not this ridiculous company!! I get an email saying that it tries to deliver which is completely wrong if i'm sitting and waiting it for it everyday, what a joke!”
“Terrible experience with iMile delivery! They kept updating incorrect information on the tracking system, and my package was not delivered on the scheduled time. When I called customer service, they unhelpfully suggested that I pick it up myself from their office—despite the fact that it was an urgent spare part I needed. Completely unreliable! I will never use iMile again.”
“If only I could give negative stars, I would. After waiting for so many days, their tracking finally showed "out for delivery at 7:20am" this morning. I was home all day and all night by the door. The tracking system then said "Sorry we missed you, not safe for ATL" at 18:40. My security CCTV camera had all the footage evidence proving that the delivery person did not turn up at all. They simply lie to people pretending they attempted to deliver. However they never turn up. Copied my CCTV security camera footage as legal evidence.”
