“The couriers don’t deliver my package! They send me a WhatsApp message asking me again for my location, then they say, sorry you’re not in my district! How stupid! Why did he contact me then? Can’t they read the district I placed on my address and assign someone that can deliver it? Very poor management, very stupid couriers, and worst customer support, they’re badly trained and rude on the phone. They offer no help. Even in the complaints section. And the chat is laughable. The agent doesn’t say anything after hello, and what’s your tracking number.”
“Worst delivery company! Threw my package o er the fence to my dog and thinks that’s a safe delivery. Then no one bothers to reply to emails. They just disappear.”
“The website is down,it just shows a screen that is not active - I can’t access the payment link from my Whatapp message it takes me to the website - therefore I can’t pay my import duties: it’s been 3 days of trying to contact someone for help with no response . I can’t receive my package as I can’t access the payment link?? 🤷🏼♀️🤦🏼♀️”
“I was at home when parcel was delivered, however, the smart delivery person decided to just leave a parcel too big for my front letterbox by stuffing it in leaving the lid open and leaving in full view of the street & anyone passing - IN THE RAIN - thank goodness for plastic packaging.
Ron B”
“I would like to raise a complaint regarding the behavior of your delivery personnel, Javed (Car DXB, Muhammad Taimor).
I requested a small favor to have my order delivered slightly earlier, by 12:00 noon. He mentioned he was already nearby—just 5 minutes away—but still flatly refused without even offering a polite explanation or an apology. His tone was rude and dismissive, which made the interaction very unpleasant.
I understand that schedules can be tight, but a little courtesy and basic communication go a long way in maintaining customer satisfaction. I hope appropriate action is taken and that your team is reminded of the importance of respectful customer service.
He also just left my parcel at the reception without contacting he just send picture that he was in the location
Thank you for your attention to this matter.”
“They are the worst courier company ever. If you ring their phone number no one answers. Just says can’t take calls, mailbox full. Delivery notification says incorrect address, which is rubbish. Then it goes back to depot again, then assigned to driver. Today I have received a notice saying delivery delay. I will never use them again. Have notified Temu. It is so frustrating and certainly not the way to run a company. Have no idea where my parcel is.”
“Absolutely terrible service! I would be very concerned if your order is being delivered by them! They say it’s out for delivery but then no one attempts to deliver it, even when you’re at home! They say they’ll rectify the issue but nothing happens, do not use this company.”
“My package arrived in New Zealand, was transfered to delivery in my city, assigned to a driver and it never turned up. No more tracking updates. The phone number just goes to message saying inbox full and the WhatsApp messaging is answered by a bot that redirects you into a never ending loop of automated messages. Temu have refunded my money, but imile are a bunch of crooks.”
“Absolutely terrible service! I have been waiting for over 20 days for them to pick up my refund product, and no one has shown up despite multiple promises. Every time I call, they just tell me they’ll come, but it never happens. Now, I can’t even reach customer service because every time I call, it says all agents are busy. This is beyond frustrating! Stop making false promises and actually do your job! Worst experience ever—I will never trust this company again!”
“My package has been 'out for delivery' three times and has still not been delivered. The tracking sheet is about a mile long - maybe that is why the company??? is called imile. Keep getting excuses like 'sorry I missed you' or 'unsafe to deliver'. No person or vehicle has been anywhere near my house. I have requested that Temu not use this 'delivery service' again. This company should not be allowed to operate in Australia.”
