“I would like to raise a complaint regarding the behavior of your delivery personnel, Javed (Car DXB, Muhammad Taimor).
I requested a small favor to have my order delivered slightly earlier, by 12:00 noon. He mentioned he was already nearby—just 5 minutes away—but still flatly refused without even offering a polite explanation or an apology. His tone was rude and dismissive, which made the interaction very unpleasant.
I understand that schedules can be tight, but a little courtesy and basic communication go a long way in maintaining customer satisfaction. I hope appropriate action is taken and that your team is reminded of the importance of respectful customer service.
He also just left my parcel at the reception without contacting he just send picture that he was in the location
Thank you for your attention to this matter.”
“They are the worst courier company ever. If you ring their phone number no one answers. Just says can’t take calls, mailbox full. Delivery notification says incorrect address, which is rubbish. Then it goes back to depot again, then assigned to driver. Today I have received a notice saying delivery delay. I will never use them again. Have notified Temu. It is so frustrating and certainly not the way to run a company. Have no idea where my parcel is.”
“Absolutely terrible service! I would be very concerned if your order is being delivered by them! They say it’s out for delivery but then no one attempts to deliver it, even when you’re at home! They say they’ll rectify the issue but nothing happens, do not use this company.”
“My package arrived in New Zealand, was transfered to delivery in my city, assigned to a driver and it never turned up. No more tracking updates. The phone number just goes to message saying inbox full and the WhatsApp messaging is answered by a bot that redirects you into a never ending loop of automated messages. Temu have refunded my money, but imile are a bunch of crooks.”
“Absolutely terrible service! I have been waiting for over 20 days for them to pick up my refund product, and no one has shown up despite multiple promises. Every time I call, they just tell me they’ll come, but it never happens. Now, I can’t even reach customer service because every time I call, it says all agents are busy. This is beyond frustrating! Stop making false promises and actually do your job! Worst experience ever—I will never trust this company again!”
“My package has been 'out for delivery' three times and has still not been delivered. The tracking sheet is about a mile long - maybe that is why the company??? is called imile. Keep getting excuses like 'sorry I missed you' or 'unsafe to deliver'. No person or vehicle has been anywhere near my house. I have requested that Temu not use this 'delivery service' again. This company should not be allowed to operate in Australia.”
“Worst company ever, delay delivery and bad customer service employees. I scheduled my order to be delivered on 31 March (today)but no one contacted me and it shows pending delivery. Even though I asked for pickup still no one contacted me”
“I've been waiting 17 DAYS for collection, and no one has shown up! I’ve called and followed up multiple times, yet nothing has been done. This is beyond frustrating. Terrible service, and I will never use this company again.😡😡😡😡😡”
“I've been calling for 16 days, and they keep promising someone will pivk up the products.Yet ,no one has shown up, and I haven't received any updates. This is beyond frustrating! My refund is now at risk, and their complete lack of proffessionalism is unacceptable. I would never recomend this company. Avoid them at all costs.”
“The worst delivery service. They kept saying delivery attempt failure when the drivers called me twice asking for a location which I shared. Do not recommend”
“Waited forever for the items to be delivered and they told me they would put it as urgent. Next day I got a delivery notice but nothing was delivered and cameras were checked. I have tried to get in touch but customer service is basically non existent. Would not recommend ever using this company.”
“Have had two parcels failed to be delivered by these couriers. And the customer support team is an absolute joke and do not respond. There is no update saying where my parcel can be picked up by and the location I put for delivery is work so I am always there when they try to deliver. This is hands down the worst courier team and should be banned from Australia. Money and time has been lost and I cannot fathom anyone actually liking them”
“I am very disappointed as my delivery tooks long time and I didn’t even receive any call from Imile about my parcel. They keep on sending fromAbudhabi to Dubai even I called the call center to confirm the correct address”
“I have been trying to receive my shipment for a week now, and I contact them daily, but I keep getting the same questions and the same responses that the shipment will arrive tomorrow and that the delivery agent will contact me. I’ve been hearing the same reply for a week.”
