“Worst delivery service ever. They don’t take care or pride of their work and just throw your parcel and walk off and when you go to let them know they are just like. It got delivered have a good day.
Don’t use them what ever you do!!!!”
“Worst delivery company ever and I mean worst…don’t even bother using it…I had a delivery to be picked from me thrice now I have lost money because of them..they deserve o.0 star….pathetic …I am angry and exhausted from calling them..customer service extra poor…just shut it down if you guys can’t work …..”
“All the reviews you read here are completely true, this has to be the worst company I have ever dealt with.
No customer service
No working contact number
No human contact
No nothing
The delivery address given was a business that is open from 9am to 11pm, you can not miss this place at all. 17:00 look at the tracking and says it is nearby, 17:42 check again and it said no one was here, funny that seeing that there is over 15 people here at any one time. E-Mailed them got a canned reply saying out for delivery Monday, Monday came and then said was out for delivery, no updates all day until circa 23:30 saying they could not find our address!!! How is this possible if they could on Friday, again emailed them ignored all weekend, Monday got a response saying sent back to sender.
How companies as big as SHEIN still use these cowboys is beyond me.
I reckon they don't deliver or send back and just keep or sell the stuff.”
“I mile is the worst courier I’ve ever experienced. It takes two hours to contact an agent. They never respond to anything. I think they purposely honestly purposely delay their package times. I am so frustrated. I hate this company with a passion. I hope it shuts down. it is the worst company I’ve ever experienced in my life.”
“they took my package and posted that they have delivered it and I have received it. They are liars! They used old pictures of packages delivered to an unknown door then they will forge your signature! These people are thieves!!!! They took my package and they never called back they never checked on it and they never did refund all the hassles they had made!! Worst courier services ever I have encountered! Never trust them esp if your package would come form a very nice luxurious seller!”
“This would have to be the worst delivery service! Customer service is near on non existent. They tell you to email them and you get a generic response. You go on their online chat and you get put in a queue - if you’re lucky you won’t get timed out and put back in the queue of waiting at 60+
If you do get through again you get a generic response which leads me to believe you’re not even talking to a person - you ask a question and they just vanish and then you get timed out and booted off the chat and put back online.
Deliver to the address supplied was apparently not safe - Im yet to find out how it’s unsafe as there is plenty of parks NF for the driver to park in to drop the parcel into the office - if they couldn’t be bothered doing that there’s a big black letterbox which they could’ve put the parcel in but apparently couldn’t do that either which makes me believe they didn’t even attempt to deliver.
I have emailed and left messages on chat for someone to call me - I have also asked if the driver can call me when he/she is at the address and I will come out and meet them so they don’t even need to get out their car!
I am getting nowhere with this company and all I want is my parcel!
If I could leave a no star review I would”
“I mile are complete liars. They said they delivered an item to a company on a Sunday that is not open on weekends. And had the cheek to use a photo off the internet of the building.”
“This is the worst logistics company. Why is Shein even using them? There's no help really, WhatsApp is just an automated response. You don't even deserve a star.”
“my 5 items in one parcel was not delivered. a random black dress that i didn’t order was delivered with my address on it and my 5 in 1 parcel is shown as delivered when non of it was delivered i need a refund and imile delivery services should be removed.”
“Terrible service. Had one digit wrong in my phone number they have my email didn’t contact me via email, number didn’t work so they didn’t leave my package took it away again. Tried calling around 50 times, line was “busy”. When they did let me enter my tracking number it said it was invalid. Heard nothing from the company and still have not received my package worth over €250. Impossible to contact or get any information. Can’t even rate the customer service because there is none.”
“I recently had a very bad experience with the Delivery Service. Here are the main issues:
Delayed Deliveries: still didnt arrive and i am waiting for it
Poor Communication: Customer service was unresponsive and unhelpful. Attempts to contact them were met with vague responses.
Tracking Issues: The tracking system was inaccurate, providing infrequent and misleading updates.
Conclusion
Overall, Delivery Service failed to provide timely, reliable, and professional service. I would not recommend them to anyone seeking a dependable delivery option.”
“For the past 5 years I have lived in uae and ordering on shein, Smile delivery has been consistent at its game of worst customer service, you guys really need an award for that. The last date celebrating frag day in Dubai, Location How's office that's when they decided to deliver and I wasn't their I told the driver please bring it tomorrow as its a public holiday, It has now been 10 days of calling then every day and them promising to deliver the next day, they assured me delivery guy had my order when I talked to him he told me his off and has no orders OMG! Tomorrow we are having a party and whatever i wanted to wear is in that order and no one cares, Smile delivery your the worst and I can never accept any of my orders to be delivered by you as a company besides teach your delivery guys some English”
“Very very very bad attitude drivers most especially surya gurung he's very rude and not talking good to customers delivering time is very late time wen most of as we are still at work.imile not good I don't know why SheIn there using this company than using the company before”
“I AM DISAPPOINTED IMILE SERVICES PROVIDED THE DRIVER MOBILE NUMBER BUT THE DRIVER ONLY ANSWERED ONCE SINCE THIS MORNING HIS NOT COORDINATE AND DRIVER NAME IS NOT WORKING AHMAD KHAN I HAVE A FLIGHT TODAY BUT THE ITEM WAS NOT RECEIVED BECAUSE THE DRIVER WAS EXTREMELY DELAYED AND HE TURNED OFF HIS PHONE TO I UPDATE HIM EVEN ON WHATSAPP JUST SEEN HIM TWO SHE ONLY REPLYS ON WHATSAPP TIMES EVERYTHING IS SEEN ESPECIALLY WITH AHMAD KHAN THE DRIVER VERY WORSE EXPERIENCE”
“Second time they sent an automated
Message saying the package was delivered with the attached photos. I have not received a package ……
First time they failed to deliver”
“Dear IMAIL Courier Team,
I am writing to express my extreme dissatisfaction with the poor service provided by your courier company. I received a message stating that my parcel is with your delivery boy, Malik (Contact No: 0526298960), since this morning. However, despite multiple attempts to contact him via call and message, he has neither answered nor responded.
To make matters worse, this is not the first time your service has failed to deliver my parcel on time. This is the second instance where the delivery has been delayed or failed altogether. Such repeated unprofessional behavior is unacceptable.
The lack of accountability, unresponsive communication, and repeated delivery failures make this one of the worst courier services I have ever used. I would not even consider giving your service a single star based on my experience.
I urge you to take immediate action against this delivery boy and improve the quality of your service. Please prioritize resolving this issue and ensure that my parcel is delivered without further delay.
Looking forward to your prompt response.”
