“This is the second time I’ve had to use them to get my products I’ve ordered and the second time I’ve had to argue with them to get my things I’ve paid for and waited for
This time they delivered my things to the wrong address and when I call they click ignore and only send text saying they are on it.
Terrible service and very unprofessional company. I suggest if this is the delivery company to order elsewhere”
“If you can avoid them, poor communication, unprofessional drivers, worst customer service. Driver attempted delivery but couldn’t find package it’s been 3 days coming back, I’m doubtful they still have the package just expecting the worst news fingers crossed”
“Communication is slow and very vague. There’s no specific day I’m being told to expect the delivery only “keep a lookout for our calls/whatsapp/email”…. OKAY WHEN???? It’s been almost over a week now and my parcel arrived and was paid for almost an entire week ago.”
“I am extremely disappointed with your delivery service. Every time, the delivery person fails to deliver the package, and on top of that, they are rude and even hung up on me! This is unacceptable.
Worst company I have ever seen!!”
“If I could give 0 stars, I would. I have been using AliExpress for years now and never had any issues. As soon as they changed to this useless shipping company, I have now had two separate packages marked as “unable to deliver, delivery address wrong”, when I full well know it isn’t, and they have not even attempted to re-deliver for 10 days past that point. Never will I be ordering from AliExpress again if they continue to utilise this shipping company, completely and utterly useless. You cannot contact them, when you do, they will apologise, tell you your order will be delivered within 3 days and close out the chat.”
“Absolute nightmare from start to finish. Package never arrived, they kept pretending to have attempted delivery…I kept having to “confirm my address” - this went on for an eternity, but they managed to send the package back to China very quickly so I honestly doubt that they even had it to begin with. Avoid at all costs!”
“Over 1 month late.
Still no sign of the parcel.
I don't even know if I will receive my parcel this year.
Ordered from Shein and because of this experience I will be switching to Temu. I cannot trust this delivery service.”
“Terrible service from this company, waited weeks for my shein order. It arrived in JHB and they just send it back instead of delivering to me. Shein refunded me, but what about my taxes that was paid? You cannot get hold of imile on phone, and email response is non-existent. Be careful of this company.
I rate them a 0!”
“Guess what i paid tax when they said they received my order only for them to say i didn't order & these were their specific words "Customer informed did not order" i want my customs money back”
“This courier service is the absolute worst. You can't contact them to resolve any delivery problems. I've had 2 failed deliveries from these guys and I'm expecting 5 more packages from them. I don't expect any of them will reach me. I'm absolutely pulling my hair out. Useless Useless Useless!!!!!!”
“Ordered from Shein and never delivered. Kept making excuses that they attempted delivery, even when people were home and nothing on the camera. Don't use them they take your packages and lie to the sender. Of course there is no way to contact them.”
“2 days waiting for my delivery and not received because the driver decided that no
Thten they sent a message that they missed me to reschedule while i was here in the location, then they never andwer to the phone, thten for the complaint the mail for code never arrives … don’t use this company never never neverrrrrrr”
“The worst delivery company I have ever had anything sent with it has been out for delivery for two weeks and is still not here. Lazy ridiculous excuses for drivers and customer service. It has said it has been attempted to deliver 5 times and we have been here every single time and no one has tried they have also tried to say the address is wrong so they ask for the correct address and when I give them the same address they say they can see it and it will take 1-3 business days. On the customer service chat they keep not helping me and leaving the chat and are honestly very rude to deal with. There is no phone number to contact for help I have also asked if I can pick it up from their depot no help. I’ve contacted shein to see if anything can be done as that was who chose to use this company. Never again will I buy anything sent with this company you are all disgraceful and I predict your company won’t last long.”
“Dear Imile Logistics Team,
I am writing to raise a complaint regarding my package with the following tracking details.
Tracking number: 6111524399856
Order No: GSHNP014Q00M5ED
FROM SHEIN
I would greatly appreciate it if you could thoroughly investigate the matter before I escalate it further to the police.
According to Shein's update, the package was marked as delivered. This prompted me to reach out to the Shein team, and I discovered that it was mistakenly delivered to a different apartment.
driver did not inform me in advance about the delivery on that day.
delivery was made to a completely different apartment and building, which I cannot identify WHERE IT IS.
There is a signature recorded, but I did not sign any delivery note.
Typically, Shein requires Emirates ID before handing over a package. However, in this case, the package was left outside the door without any verification or contact from the driver.
I urge you to look into this matter urgently and provide a resolution.
I have contacted Shein already and they told me to contact you.
It has been a terrible experience for this shipment as the package was so important to me but was not delivered at all. .
I have attached correct photo of my building and room apartment
Armitage Building near dragon mart International City ,Dubai, UAE, room 409
image.png
image.png
image.png
On the POD that I got from Shein it was delivered to the apartment below which is totally not my apartment.
image.png
image.png
You can clearly see that the room is entirely different, even the flooring does not match. I kindly request you to return my package to me as it is extremely important. If this issue is not resolved promptly, I will be compelled to leave negative feedback on your website and report the matter to the police.
Thank you
Please call me on my cp 052 906 7211as I tried today to call 3x but it is always busy cannot connect to your team
Regard,
marivic
Pls update urgently
I am calling them several time and sending emails but no any updates, Imile courier service is not trustworthy at all, DON'T TRUST THEM TO DELIVER YOUR PACKAGE EVEN THEIR DRIVER IS NOT GOOD.”
“Dear Imile Logistics Team,
I am writing to raise a complaint regarding my package with the following tracking details.
Tracking number: 6111524399856
Order No: GSHNP014Q00M5ED
FROM SHEIN
I would greatly appreciate it if you could thoroughly investigate the matter before I escalate it further to the police.
According to Shein's update, the package was marked as delivered. This prompted me to reach out to the Shein team, and I discovered that it was mistakenly delivered to a different apartment.
driver did not inform me in advance about the delivery on that day.
delivery was made to a completely different apartment and building, which I cannot identify WHERE IT IS.
There is a signature recorded, but I did not sign any delivery note.
Typically, Shein requires Emirates ID before handing over a package. However, in this case, the package was left outside the door without any verification or contact from the driver.
I urge you to look into this matter urgently and provide a resolution.
I have contacted Shein already and they told me to contact you.
It has been a terrible experience for this shipment as the package was so important to me but was not delivered at all. .
I have attached correct photo of my building and room apartment
Armitage Building near dragon mart International City ,Dubai, UAE, room 409
image.png
image.png
image.png
On the POD that I got from Shein it was delivered to the apartment below which is totally not my apartment.
image.png
image.png
You can clearly see that the room is entirely different, even the flooring does not match. I kindly request you to return my package to me as it is extremely important. If this issue is not resolved promptly, I will be compelled to leave negative feedback on your website and report the matter to the police.
Thank you
Please call me on my cp 052 906 7211as I tried today to call 3x but it is always busy cannot connect to your team
Regard,
marivic
Pls update urgently
I am calling them several time and sending emails but no any updates, Imile courier service is not trustworthy at all, DON'T TRUST THEM TO DELIVER YOUR PACKAGE EVEN THEIR DRIVER IS NOT GOOD.”
