“Got my order from temu and it’s handled by imile. It has surpassed the 10 days delivery time. When I checked the status, it showed “dispatch task assigned to DA” for 4 times. I complained to Temu, and after they investigated, just then they changed the status to “out for delivery”. Well, it has been 3 days since the changed status, I still haven’t received my parcel. I really hate imile service, it’s always later than the other delivery service.”
“I am sending my location thru all the options they’ve asked, Google maps, current location in whatsapp & national address from SPL apps. But it keeps replaying “incorrect address”. I try to contact thru whatsapp the delivery guy, but the 1st delivery guy doesn't want to send in faisaleyah district. The second delivery guy just sent message once that they have the package but no response after that. I kept contacting them, still no clear response.
BAD Company, BAD staff, overall disappointment.”
“I ask to pick up my return order. Only one article was picked up and now my return has been canceled. After 2 weeks: nothing. I contacted shein: they told me to contact imile. I was told that I don't have enough credit so I've no one to contact. In the end I'm left with articles that I don't want or doesn't suit me and I cannot return because someone cancel it by mistake?”
“Ridiculous and poor customer service. There are no phone numbers to contact them (and no wonder why). I ordered from Temu and on 28/2/24, the parcel was with this company to deliver. The first time it was attempted after hours - my fault, I didn't note this on the delivery instructions, however, you would think that the delivery driver would make a note of this for the next driver so that they could deliver in business hours. Nope. They again tried to deliver after hours. The drivers are unable to read directional signage as the next time they tried to deliver - after I reached out and provided the hours for delivery - they claimed that there was no-one to claim the parcel - I'm sure they didn't try. The delivery bay had staff there, and there was an issue with the main entrance door, so the drivers would have encountered someone. And now since that third attempt, the parcel has been sitting around enjoying a relaxing life (I assume) whilst the company does 'an investigation' to find out what has occurred. Simple, just deliver the parcel, it's not hard. Would not reccommend this company ever.”
“I was asked for address at16:55 hrs which I sent immediately and then delivery boy contacted me at 00:07 midnight to collect when I was deep asleep and when asked to deliver during day time he returned my package saying I didn’t provide address”
“Left items at letter box which is faraway from front door.no contact when the delivery would arrive.would appreciate someone to drop off items at a safe place.”
“I had a driver buzz my apartment at 10.40pm at night (when I was asleep), then when I asked why they thought it was ok to deliver something so late they hung up and took off without leaving my package.
Worst experience ever!!!”
“Didn’t even attempt delivery, totally unresponsive for days then told me to pick up from an address over an hour away, gave me three days or they said they were returning to sender. Awful experience terrible company”
“Package says delivered but nowhere to be found. Tried ringing the number so many times and emailed them no response!! I needed my package very urgently and i am soo upset and disappointed. They should close down if they cannot do one job properly which they were designed to do!”
“Couriers very rude and refuse delivery and delay parcels for days. Customer service is useless and unprofessional. STAY AWAY from this company. I never would have used them but Aliexpress automatically chose them to deliver my items and it feels like a curse everytime I get the notification. None of my parcels have been delivered.”
“Usually I do not leave a review, but I felt the need to.
iMile is HORRID!
Bought myself a wig from such an AMAZING company, they have been responsive… as for iMile, you seem like such the biggest scammers. Not only was it meant to be delivered ONE MONTH AGO, but that week it should had been here by, you didn’t update the postage UNTIL I contacted the seller, and they put an investigation onto your company. Waited one more week, three weeks went by, eventually got an email saying that they lost my package. HOW THE HELL DO YOU LOSE A PACKAGE!?! So now the seller sent out another wig, sadly they had no choice in choosing who delivers as it’s an international delivery. I swear if you loose the next wig! WTF!?! Also must be super recent, because a place I bought a wig from ages ago is now using this same postage line. What do you do with all your parcels?! Why is there no number for Australia? Seems like a massive scam! If I cannot get a refund if these next few deliveries don’t turn up because of your company, I will honestly go to the cops to investigate this shipment place or at least have this company noted down. (The wig company said it was being delivered by DHL, it was not, it is through iMile now, highly disappointed, hopefully these wigs get to me and people change to another international shipment company.)”
“My package was delivered to unit 1 although I’d said on the address unit 4. Order ref - 6020524770899. I should have another delivery in the next 2 days hope he delivers to the correct address”
