“If there were 0 stars, imile would have it.
2 packages, undelivered, even though it says signed and delivered, I hope who ever has them enjoys them, cause I never received them.
Absolutely shocking company, and I'm being nice when I say this.
Customer Service, NIL
Tracking, NIL
The BBB, has a long list of complaints regarding this company.
Stay clear, I will never use any online site, that uses this company again.”
“very bad experience with imile...Customer Service also not picking the call, Delivery Driver also not responding. every time they reshedule the delivery. and driver asking OTP on whtasapp before delivery the order. This kind of some scam. Sorry to say that. Extremly bad service and very bad experience.”
“I bought some Christmas gifts from Temu and they did not delivery on time and appear coming but it is not true. Now I am going to travel without the gifts. They not answer email, contact support not work. Don't trust.”
“Poor Service…..such a waste company….still waiting for my parcel….no response from Imile…..customer service is very bad..never ever suggest anyone for this company”
“I am still waiting for a urgent delivery on a Shein order. Strangely enough, I placed two orders. The first one was given to Imile for delivery, the second one to Aramex. I received the second order quicker than the first. I am stil waiting for Imile to deliver. I'm from South-Africa.”
“Such a bad service. I messaged the courier guy about the time he was coming, which was around 3:35, and he replied that he would be coming in 30 minutes. After 2 hours, I have messaged him again because he has not come yet. And when I gave my payment, he did not give me the change.”
“I am compelled to express my extreme dissatisfaction with iMile's shipping service, which has proven to be an excruciatingly slow and inefficient experience.
My parcel, sent from Hong Kong to Doha, took an astonishing 8 days to reach Doha customs. The delay is not the worst part; it is iMile's blatant refusal to take responsibility and their inexplicable decision to shift blame onto Doha customs.
Despite my concerns and frustration, the customer service representative not only dismissed my legitimate grievances but also had the audacity to suggest that I use DHL instead of iMile. This recommendation is nothing short of an admission that their own service is subpar and unreliable.
I expected a certain level of professionalism and accountability from iMile, especially given the competitive nature of the shipping industry. However, this experience has been nothing short of a nightmare, with the company failing at every step – from timely delivery to customer service.
I strongly advise potential customers to reconsider using iMile for their shipping needs. The lack of accountability, coupled with an unconcerned attitude towards customers, makes iMile a regrettable choice for anyone expecting reliable and efficient shipping services.
In summary, my experience with iMile has been disheartening, and I urge the company to seriously reevaluate its processes and approach to customer service.”
“I don't like this Imile company at all ,bad communication, they don't pick up calls I don't know why shein chooses this company specifically for south Africa, Buffalo logistics is the best, I hate imile”
“این شرکت بدترین شرکت حمل و نقل در دبی هست. وقتی قراره بسته ای را به شما برسانند، صبح از جانب شماره رسمی خود شرکت و مامور حمل و نقل در واتس اپ به شما پیام ارسال میشه مبنی بر اینکه بستهٔ شما از انبار خارج شده که به دست شما برسه اما هیچ ساعت مشخصی برای این کار تعیین نمیشه و این به این معنی هست که شما باید تمام روز را در آدرس مدنظر باشید تا مامور تحویل هر وقت دلش خواست این بسته را برای شما بیاورد.”
“Imile driver at 955pm chose that my premises were commercial and unsafe to leave my parcel. However my premises is a home, not commercial and safe to enter just like other couriers have from other companies.
I got a refund from Temu. Also even though I emailed them, guess what? It's a fake email. Tried googling where their warehouse is and definitely can't find it. There's definitely no Sydney Australia number. So get ready to be scammed. At least with Temu, you can get your money back.”
“I got scammed legit.
I ordered a laptop and they handed me a fake, used and locked Chromebook. immediately i called them. I was super nice to them very polite. But they are still ignoring my calls. and costed me more money on phone bills. They work with scammers and they are also scammers them selves. Keep dreaming if you ask for a refund. I don't understand how they are still operating till now in Dubai. I was expecting they would be terminated. Highly don't recommend them. Very dangerous people. Still worried about my personal information.”
“They never comes or calls instead they will say customer didn't answer..my things from Shein arrived one week ago in jeddah Imile office... every day they're sending OTP almost a week and not delivering...when you track order in Shein commenting customer didn't answer...shein please stop using Imile, no proper phone number to contact them no customer care . Imile extremely Poor service...we might stop ordering from you because of Imile”
“Very bad!!!! Even the customer service is not responding!!! Number cannot be reached. They cancelled my shein parcel said that the customer did not order but no one delivered on my flat, no one called my number. Worst delivery ever!!!!! Shein should not use this courier!”
“Good day, my parcel was delivered to the wrong address. I have been trying for 3 days to get my parcel but I haven't been successful 😔😔 no one is getting back to me.”
“Worse than U can think of, and if U make mistake to use it during this season, for example U order for Xmas, U will get it after Xmas. Very bad company, I even called them begging them to deliver but they refused and the guy with it just moving with it every day. But he says today I won't pass that side, today I am tired, today I am off, today I will not work, I take vacation.”
“Absolute scam artists. Never delivered my package but lied and said they did. Cameras in my building proved they didn’t. They are robbing packages from everyone they did the same thing to my friend. Customer service is a joke can’t get through to anyone because they know they are frauds.”
“Terrible service! Shows “delivered” but was never delivered to me! No one can tell me where the package is! The delivery driver is on vacation! The operations team is clueless! My package is no where to be found since november 9th! … unprofessional, zero accountability…”
“Its only because I cannot write a zero star iv nsver been dissapointed with a servics provider like you .. Ill stop ordering from shein for the same reason . Customer service is pathetic.. Whatsapp number noone is respoing to messages .. when i call they say my tracking number is incorrect yet am putting same tracking number on website .i offerred to pick it up myself no one is responding”
