“Imile driver at 955pm chose that my premises were commercial and unsafe to leave my parcel. However my premises is a home, not commercial and safe to enter just like other couriers have from other companies.
I got a refund from Temu. Also even though I emailed them, guess what? It's a fake email. Tried googling where their warehouse is and definitely can't find it. There's definitely no Sydney Australia number. So get ready to be scammed. At least with Temu, you can get your money back.”
“I got scammed legit.
I ordered a laptop and they handed me a fake, used and locked Chromebook. immediately i called them. I was super nice to them very polite. But they are still ignoring my calls. and costed me more money on phone bills. They work with scammers and they are also scammers them selves. Keep dreaming if you ask for a refund. I don't understand how they are still operating till now in Dubai. I was expecting they would be terminated. Highly don't recommend them. Very dangerous people. Still worried about my personal information.”
“They never comes or calls instead they will say customer didn't answer..my things from Shein arrived one week ago in jeddah Imile office... every day they're sending OTP almost a week and not delivering...when you track order in Shein commenting customer didn't answer...shein please stop using Imile, no proper phone number to contact them no customer care . Imile extremely Poor service...we might stop ordering from you because of Imile”
“Very bad!!!! Even the customer service is not responding!!! Number cannot be reached. They cancelled my shein parcel said that the customer did not order but no one delivered on my flat, no one called my number. Worst delivery ever!!!!! Shein should not use this courier!”
“Good day, my parcel was delivered to the wrong address. I have been trying for 3 days to get my parcel but I haven't been successful đđ no one is getting back to me.”
“Worse than U can think of, and if U make mistake to use it during this season, for example U order for Xmas, U will get it after Xmas. Very bad company, I even called them begging them to deliver but they refused and the guy with it just moving with it every day. But he says today I won't pass that side, today I am tired, today I am off, today I will not work, I take vacation.”
“Absolute scam artists. Never delivered my package but lied and said they did. Cameras in my building proved they didnât. They are robbing packages from everyone they did the same thing to my friend. Customer service is a joke canât get through to anyone because they know they are frauds.”
“Terrible service! Shows âdeliveredâ but was never delivered to me! No one can tell me where the package is! The delivery driver is on vacation! The operations team is clueless! My package is no where to be found since november 9th! ⌠unprofessional, zero accountability⌔
“Its only because I cannot write a zero star iv nsver been dissapointed with a servics provider like you .. Ill stop ordering from shein for the same reason . Customer service is pathetic.. Whatsapp number noone is respoing to messages .. when i call they say my tracking number is incorrect yet am putting same tracking number on website .i offerred to pick it up myself no one is responding”
“Driver had goods on board for days and goods were never delivered. Customer service number is fake and there is no way to contact the company. Total scam artists do not use them or trust them”
“I purchase items through SHEIN all the time and never had a problem until they used imile for delivery and my packages never showed up, itâs been 2 months now by the way. I tried calling their customer service number and itâs out of service or it says itâs busy. I sent emails and never got a response back. I even went as far as tweeting them to ask where my packages are and still no one responded. I had to cancel my order, good thing I had a refund through SHEIN. imile sucks big time. I canât believe SHEIN has been doing business with imile for over 4 years losing money with all the refunds because packages never show up. SHEIN, please do better and ditch imile.”
“Absolutely atrocious, dishonest and pathetic. They delivered my parcel to the wrong address, then couldn't find it and just lied through their teeth about it
. NEVER US THUS COMPANY!”
“This is the worst courier company in UAE . No one is serious in this company . From the drivers to the ones responsible for carrying out the day to day operations . It baffles me how so many brands have partnered with this courier company as it provides the worst service ever. If you are buying from any of the brands that have partnered with Imile , and you intend to gift it to your loved ones , be assure that Imile will take 1-2 weeks to deliver your order . It looks like the company is not professional in any way . A complete embarassment it is from the head to the toe .”
“The delivery is taking way longer than expected, I just received an email saying that they made a failed attempt of delivery when Iâve been home for 2 daysâŚ
Doesnât make any senseâŚ.
Worst delivery company ever tbh”
“They didn't knock on the door or even attempt to leave the package on my property, I have been home every day and they never knocked on the door. The package was left on the street not even on my property and it must've been stolen. They took a picture apparently when it was delivered and it was supposed to be 11:30am yet in this picture it's completely dark outside and definitely was not delivered at that time they say. Terrible delivery service, they should be forced to cover the costs of my stolen package. Amazon terms and services say it must be left in a secure location and if unable to contact owner they will attempt 3 times to deliver it again. They've broken their own terms of services, i've lost $100 and a package which has been stolen due to this terrible delivery service. Here's a tip, next time if you have to actually leave the package it's not so hard to actually walk onto the property or leave it at the front door because on the street outside the fence is unacceptable that's not even a secure location or on my property. How can that be considered delivered to address if it's not on my property?”
“How can I give negative review ? Disrespectful employees , they come
Suddenly and not ready to wait for 2 min and even told me
I donât have time to wait for you full
Day
??????????”
“Horrible service and policies. Apparently, delivery was attempted ONE time, but I received no call and nobody came to my home. The package was returned to sender before I was even notified there was a delivery issue. I contacted customer service a week before and was told to be tiene, my package was waiting to be delivered. Then, out of nowhere, it was returned with 0 attempts made. Scum. They deserve 0 stars they were so incompetent and awful.”
“This is the second time i am using imile and both time very disappointed service. Their delivery service is pathetic. Lazy and irresponsible executives. Doesnât come eventhough we call them several times. They wonât even pick your call. Thinking about legal action against IMILE.”
