I used to like the guys, spent 200+ over the years on merch. But the service went downhill big-time.
Long story short:
Ordered something but realized that I ordered the wrong size. Not 1 min after the order I tried to get in touch with them to correct it.
-No response after 48 hours.
-Tried to call them, no answer neither the phone number for Uk or Germany (ps. the German number only can be called from Germany, I asked a friend to call them)
-My gf even hit them up on Instagram, the guy response was "just order the correct size and return the wrong one"
(at my own expense of course)
-6 days and 4-5 emails and unsuccessful telephone calls later and several failed attempt to get in touch with them i just gave up.
My improper order is on the way and I cannot send fricking smoke signals to Germany to cancel my frickin order.
Last time I used them.
Go EMP or BigCartel or anything else, these are just clowns.
Kind regards,
Thanks for nothing!
2 years ago
impericon_de has a
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