If I could give no stars, I would. This company has caused so much distress, damage and loss, it’s been heartbreaking. We got a new boiler installed back at the beginning of February, and 2 days after installation we woke up to a big leak coming through the ceiling of our brand new kitchen. And another leak underneath the boiler, damaging our new loft flooring. They didn’t send the engineer out until the next day (luckily we had a neighbour who managed to stop the leak) who admitted to us he hadn’t tightened two bolts properly and apologised. We then got a phone call from impragas saying that the engineer wasn’t admitting liability. Not only did it leak, but they also fitted a boiler that wasn’t compliant with our radiator pipe system so 2 of our radiators did not heat up AT ALL after the new boiler was fitted. This means they failed to do all the safety and standard checks and fitted a boiler that didn’t work efficiently. Their only response was the pipe work was not included in the cost. How can you sell a customer a boiler that is not compatible with their system and not tell them? We were so upset as not only did we pay over £2000 for a new boiler, an additional £1500 to another company to sort the pipe work (as we couldn’t survive another second in winter without a boiler and they’d left us 3 weeks at this point) but we were now hundreds out of pocket for the damage caused, and out of pocket as it delayed our bathroom fitting by a month. THEN, my husband wrote a negative review and got a phone call from one of the managers asking him to take it down if they worked to rectify their mistakes. That’s ILLEGAL and admitting liability. My husband was then put in contact with the director and owner of impragas. He said he would either cover the cost of the repairs if we got a quote or send someone to do a quote and sort it. We got a quote for £500 to which he then changed his mind and said he would cover half. Disgusting. He also said this meant we couldn’t write any reviews etc if we accepted and copied his legal team in. This is the problem with these big companies. THEY DON’T CARE ABOUT THE INDIVIDUAL CONSUMER, THEY JUST WANT MONEY. We are newly married and this has had such a huge affect on us. And they LITERALLY do not care. They have to have insurance for things like this and it would not have any affect on them if they just refunded us our money and compensated us for the absolutely appalling time they have caused. But they are selfish. And are consumed with greed. I actually feel a little sorry for them. We are currently in the process of taking legal action, and we even gave them one more chance to rectify things and go to an alternative dispute resolution, but they’ve not bothered to respond. AVOID THIS COMPANY AT ALL COST. It will save you a lot once the future. I pray that nobody else has to go through this. And as a wife to a man who has done nothing but try with this company.. I will make sure I write a review everywhere I can, to prevent this happening to anyone else.