The worst experience I ever had..... I bought a pair of shoes from them on the 8th of April. The shoes are very expensive as I paid €195. On their website, there is clear information that the waiting time for an order is up to 14 days. I was patient as I knew the shoes were going from abroad so it may take longer especially during a pandemic. After 3 weeks of not receiving shoes, I contacted the company’s customer service. I received a message with apologies and information that they received an unexpectedly high amount of orders and their shoes are handcrafted, therefore I think will receive my shoes on the 26th of May. They also offer me a coupon with a 50% discount for the next purchase so I agreed to wait. On the 28th of May, I still didn’t receive any update regarding my order. I was deeply disappointed and flustered as I paid so much money for these shoes. I decided to cancel the order. I received the information from them that I will get the full refund within 10-14 days depending on my bank. Currently, 22 days for passed and I still received neither a refund nor a response from them. I am very worried.  I would like to add that all this time I was exchanging emails with a person called “Yolanta”.