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I will post this message every day and on every platform ! I placed an order in October The customer service informs me of a delivery for November then beginning of December after email reminders, a new date for the end of December Again it's postponed for early January! My order was placed 4 months ago and still nothing received! They are SACMMERS don't trust them they tell you lies to take your money ! Skip your route I recommend it !!!
1 Helpful Report
Posted 1 week ago
After waiting for a pair of (turned out extremely uncomfortable) boots for 2 long months, I decided to return them as they were impossibly tight and uncomfortable on feet. Little did I know I will have to wait another 3 months (!) for a refund. No kidding, I had to contact their customer services 4 times and chase them for a refund! On what planet is that a "premium class" experience?? They kept saying it will come through, and bla bla bla,for the whole 3 months. And maybe I would still be waiting around, but once I mentioned I'm taking this case to Financial Ombudsman Services, the refund came through the next morning. What a disgrace. Their positive reviews on Trustpilot were bought! Beware!
2 Helpful Report
Posted 1 month ago
Never received my refund after I cancelled my order. They told me I would receive my money within two weeks and it has now been a month and I still don’t have the refund. Lied to by customer service several times when I have asked when my refund will arrive.
2 Helpful Report
Posted 6 months ago is rated 1.00 based on 3 reviews