I regret ever buying anything from Incredible Connections. They dont care about the after service. I have been calling the Tech Support to check on the status of my repair. The phone is not answered. I have been leaving messages and no one has called me back. I have phone a number of times. Just spoke to the guy and explained to him my situation and it felt like I am speaking to a wall. No sympathy what so ever. Very cold. The service is bad, the communication is bad. I am really disappointed. I pray that nothing happens to my laptop so that I dont have to ever deal with such people