“I ordered an item to the value of R5999.00 a week ago. I realise that it takes 2-5 working days to deliver. However, the online site says the parcel was collected by the courier on the 9th of December 2024, and there had been no update since. I gave tried to phone Incredible connection on the number provided but there is no response...just endless music playing and a recording noting explanation they are very busy. I have sent an email, no reply received. I have read the reviews before me (latest ones) and I see this is an ongoing pattern with this complany...no deliveries after payment was received. This is theft!! As a result, I am very very worried ! I would like Incredible Connection to contact me TODAY , 12 December 2024, to resolve this or I will be opening a case of theft against them at the SAPS. I will also make a point of it to highlight this problem on social media and in the mainstream media. There is no reason to accept poor service from any company especially if the product you are buying costs a small fortune!!! No man Incredible Connection, is this how you run a business????”
“They are thieves! They should be criminally prosecuted for theft! They took R10 000 for an item and 3 weeks later no delivery and not a single person at any point of contact can give an update as to where it is or if this item will even be delivered.
DO NOT ORDER FROM THEM. YOU WILL REGRET IT!!!”
“These people are thieves who offer no after-sales service. I feel like I'm dealing with Telkom here. I purchased a TV that arrived damaged, and after a week of fighting, all they could tell me was that I must fix it myself and that my warranty is no longer valid due to the damage. This is unacceptable.”
“I regret ever buying anything from Incredible Connections. They dont care about the after service. I have been calling the Tech Support to check on the status of my repair. The phone is not answered. I have been leaving messages and no one has called me back. I have phone a number of times. Just spoke to the guy and explained to him my situation and it felt like I am speaking to a wall. No sympathy what so ever. Very cold. The service is bad, the communication is bad. I am really disappointed. I pray that nothing happens to my laptop so that I dont have to ever deal with such people”
“DO NOT, and I mean DO NOT buy from their online store!!!! My order was shipped on 28 Nov and it's 9 Dec and no one at this place can tell me where my order is, when it will be delivered, or if it will even be delivered! It's absolutely shocking how clueless they are...
They have taken my money and not delivered without any insights into even delivering and I am at the point of approaching the police to open a case of theft.
DO NOT EVER ORDER FROM INCREDIBLE CONNECTION, OR INCREDIBLE AS THEY NOW CALL THEMSELVES. YOU WILL REGRET IT IF YOU BUY ANYTHING FROM INCREDIBLE CONNECTION!!!”
