“There is no option for a zero rating. An order that had to be here on Tuesday did not arrive. It is Friday and in spite of me being promised by the driver delivery early this morning he has not arrived. He sent me messages and deleted them. I suspect the delivery was sent to the wrong hub. I phoned a d lodged 3 complaints. I received apologies and my complaint being escalated..Everybody is passing the problem up and down the line and nobody takes responsibility. So maybe the driver arrives today, who knows? Still the service remains Incredibly poor and disconnected from the customer.”
“Vinolan Naidoo provided excellent technical support—he was professional, efficient, and very knowledgeable. He responded quickly, explained everything clearly, and made sure the issue was fully resolved. His friendly approach and attention to detail made the whole experience smooth and stress-free. Highly recommended for great service!”
“I would like to commend sis Dudu from the gateway branch on her excellent customer service. She made the experience at the branch very easy and pleasant. From the constant flow ups and reassurance that our son’s quad bike will be sorted. Today we collected a brand new bike and our little one is ecstatic.
Your impeccable service has restored so much faith and confidence that there are still excellent service providers out there.
Thank you so much sisi.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Stay away from incredible connection online, they delivered a damaged gas heater, now iam stuck with it since I cannot return it, I’ve even went to their shop in Brooklyn mall and they are just as useless as the online ones. The level of incompetence is shocking. This is the second time I have to go through this with them. Their return process is so so *****. I’ve spent almost R500 of petrol and airtime trying to return this. Iam still stuck with it. Never again.”
“Their prompt response and professional approach made it easy to resolve my withdrawal issue without unnecessary delays. I sincerely value their transparency and the consistent support they provided from start to finish.”
“Best service and workers which are Thato ,Anna and Dimakatso were friendly and patient with me I'm a happy customer I will definitely purchase from here from now on”
“The staff was very helpful, even especially when I had to return a computer, they were pleasant and helpful and got the job done. I highly recommend Pinky and Thato for helping me here at the incredible Connection store. Thank you.”
“Very poor communication and delayed
Stuff and people not helping right been waiting for 2 weeks now my handheld is still not there my emails are not even being answered”
