“Worst customer service.
I did in a in-store refund the 5th December at Incredible connections East Gate
When I follow up they refer me to head office. Head office tells me they haven't recieved the documents from the store the store then says no they have sent them.
It's over a month of up and down, and still no solution.”
“I called incredible ilanga mall today asking about monitor, and Philicia assisted me, I wanted 2 monitors and 1 was a display unit, when I arrived to the store I asked for her, she told a Sales person to assist me (Thabo)
I was happy with their service,”
“Received super great service from Kyle in Bloemfontein, however the manager does not look interested in helping customers, does not even bother to greet”
“Whatever you do, don't buy online! The 2-5 day delivery promise is a scam: no communication, impossible to track your order (no updates). The customer service is appalling; I even wonder if they were trained for this job. They'll waste your time, your airtime, and your money.”
“After weeks of no service . Still no help from. Head office ..
Many promises no one even took my name and number to call me back.
I will be posting g everywhere until management takes me seriously”
“Ordered a travel bag. Needed it for my trip away, but no communication and no delivery. This is the worst experience I have ever had with online shopping.”
“Worst experience of my life and I'm so exhausted with sending a million emails and calling you people a million times with no assistance. Ordered a phone online on 22/11/2025, paid in full and you aren't delivering or refunding me. Delivery is unsuccessful everyday and I'm sick and tired of receiving that sms. I'm not being assisted with the complaint. This company doesn't care. 1st and last time I attempt dealing with incredible connection. This is making me sick and ANGRY. Theres no point in completing the survey because I NEVER GOT MY DELIVERY. I want my money! Or is this company trying to steal my hard earned R9 999? I WANT MY MONEY NOW!”
“Am overwhelmed by your service especially I found something was looking for which I looked for long time without help. Your shop is the best and I refer many customers to your service and shops. Much appreciation,got help Obakeng and Bonolo”
“I was really impressed with the service i received from incredible connections east gate by branch manger Nash who went out of his way to assist with a purchase. Even though they didnt have stock he made it possible for me to collect from another branch. Excellent service š”
“Till date I am paying for a phone which has a crack on the back glass of iPhone 11, damaged from their repair centre. It is a terrible experience to hear the comments made by their had office. It is all well when you buy but come booking repairs you will see their true colours.”
“I got the best service ever from Greg Morwe at Incredible Connection, Diamond Pavillion Mall, in Kimberley. Incredible connection, you could be very proud for a worker with this exceptional service! He is truly passionate about his work, and it is rare to see this at many Companies today. What a pleasure it was to visit your store.”
