“We recently bought a laptop from Kemsley at Incredible Connection, and while it had a hardware issue, the customer service was outstanding. I returned the laptop and Kemsley arranged a smooth, no-hassle replacement.
We received a new laptop within days. Communication was clear and professional throughout. It’s rare to see such great after-sales support. THANK YOU Kemsley & Incredible Connection. We'll defiantly be back. Gwen”
“I ordered a pair of earbuds from this company and it said it would be delivered within 2 to 5 days, but a week later and the order has not yet been processed, I needed these quite urgently as my previous one had stopped working, I don't think I will be ordering from them again.”
“I am writing to express my continued frustration regarding the lack of service and communication from your Knysna branch. As previously mentioned, we submitted our computer for repairs on March 6, and to date—nearly two months later—we are still without our device.
What I find most unacceptable is that I have had to initiate every single follow-up myself. Not once have I received a proactive update from your team. Each time I call, I am met with excuses: the technician is on holiday, the manager is unavailable or also on leave, and no one seems willing to take responsibility or provide a clear update.
Yesterday (29 April), I spoke to Mandy, who took my details but was abrupt and dismissive. While I understand that staff may be under pressure, I did not appreciate her tone or the lack of accountability. As a paying customer, I believe I am entitled to professional, courteous service—especially after paying R2,599 for a part that has yet to resolve the issue.
At this stage, I requested the immediate return of our computer. I will handle the matter independently going forward, regardless of the cost. I will never recommend Incredible Connection again—particularly the Knysna branch.
This level of service is completely unacceptable, especially when someone's business relies on functioning equipment.”
“Am so happy and satisfied to their savings. They are so helpful and patient to the client. I will like to say thank u so much to Anna, Lucia and Christina.”
