“I’m beyond thankful for how they showed up for me when I needed help the most. If you’re feeling stuck or Mrs. Zamora Lisette, I highly recommend reaching out to her. They turn stressful situations into clear, manageable steps—and that kind of support is priceless.”
“If there was a zero l would select it. The order delayed and there was no communication at all. However the most disappointing was that the deliver guy decided to take a beggar from our hood and brought in our house to assist to carry the fridge. The risk he exposed my family to is just unacceptable. That is very unprofessional and totally unacceptable.”
“There is no option for a zero rating. An order that had to be here on Tuesday did not arrive. It is Friday and in spite of me being promised by the driver delivery early this morning he has not arrived. He sent me messages and deleted them. I suspect the delivery was sent to the wrong hub. I phoned a d lodged 3 complaints. I received apologies and my complaint being escalated..Everybody is passing the problem up and down the line and nobody takes responsibility. So maybe the driver arrives today, who knows? Still the service remains Incredibly poor and disconnected from the customer.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Stay away from incredible connection online, they delivered a damaged gas heater, now iam stuck with it since I cannot return it, I’ve even went to their shop in Brooklyn mall and they are just as useless as the online ones. The level of incompetence is shocking. This is the second time I have to go through this with them. Their return process is so so *****. I’ve spent almost R500 of petrol and airtime trying to return this. Iam still stuck with it. Never again.”
“Their prompt response and professional approach made it easy to resolve my withdrawal issue without unnecessary delays. I sincerely value their transparency and the consistent support they provided from start to finish.”
“Very poor communication and delayed
Stuff and people not helping right been waiting for 2 weeks now my handheld is still not there my emails are not even being answered”
“Worst customer service.
I did in a in-store refund the 5th December at Incredible connections East Gate
When I follow up they refer me to head office. Head office tells me they haven't recieved the documents from the store the store then says no they have sent them.
It's over a month of up and down, and still no solution.”
“Whatever you do, don't buy online! The 2-5 day delivery promise is a scam: no communication, impossible to track your order (no updates). The customer service is appalling; I even wonder if they were trained for this job. They'll waste your time, your airtime, and your money.”
“After weeks of no service . Still no help from. Head office ..
Many promises no one even took my name and number to call me back.
I will be posting g everywhere until management takes me seriously”
“Ordered a travel bag. Needed it for my trip away, but no communication and no delivery. This is the worst experience I have ever had with online shopping.”
“Worst experience of my life and I'm so exhausted with sending a million emails and calling you people a million times with no assistance. Ordered a phone online on 22/11/2025, paid in full and you aren't delivering or refunding me. Delivery is unsuccessful everyday and I'm sick and tired of receiving that sms. I'm not being assisted with the complaint. This company doesn't care. 1st and last time I attempt dealing with incredible connection. This is making me sick and ANGRY. Theres no point in completing the survey because I NEVER GOT MY DELIVERY. I want my money! Or is this company trying to steal my hard earned R9 999? I WANT MY MONEY NOW!”
“Till date I am paying for a phone which has a crack on the back glass of iPhone 11, damaged from their repair centre. It is a terrible experience to hear the comments made by their had office. It is all well when you buy but come booking repairs you will see their true colours.”
“They are incredible or incredibly useless, They promise 2-5 day delivery which is non existent after you paid, Their support cannot support by any means and really no point in even contacting them. They cant tell you where your order is or when you will get it, just every day, the "relevant department" so they dont even know will contact you. So this will be my last purchase and to avoid the same fate, check their trust score on places such as hello peter etc. over 3k 1 start reviews saying the same thing.”
“Incredible Clearwater after sales is the worst. Don’t even deserve a star. Returned my son’s watch 2 months ago, bought a Volcano watch in March for his 13th birthday stopped working/charging in May. Only managed to return it to the store in August and I’m still waiting to be contacted. Was assisted by a Humbulani, if this is what we must go through after making purchases then I’m never setting foot there for anything.”
“I had a short space of time to buy the computer I wanted.I arrive there around 10 o'clock. No one came to assist even though the one person was on his cell phone. It seemed short of staff. When the person got off the phone, he helped by going to look for an HP consultant to help me. He came back with a reply that they busy and I must wait at the counter. Which I did. Other people came after me (sorry to make it racial - 2 * 2 white people who were browsing). They got helped but I was left waiting at the counter. Eventually I heard some commotion in the back of the store - likely that some staff were having a meeting or whatever ... Eventually complained to the gentleman with Asus Tshirt and left without spending my money. I will buy from HP online since we do not have an HP store in Durban
Incredible Connections Pavilion the worst store - do not go there.
Kiran at Gateway was helpful when I was doing my homework but did not have time to go see him again this morning.”
