“I have recently purchased a Samsung Galaxy A51 cellphone from Incredible Connection online. Just want to say thank you to Tanya Le Roux and Kayyoom Begg for their assistance and excellence service. The phone arrived at my home within 2 days. Wonderful experience.”
“If I could I would give a ZERO score- bought an iPad from Sandton Incredible connection on 5 Feb- 16 days later it starts giving trouble- I take it in - promised by manager Sydney that it will be expedited (I should actually get a replacement device according to Consumer Protection Act)- I am still awaiting feedback- despite numerous calls, emails etc. This is appalling service, this store / Company should be reported to the Ombudsman for violation of consumer rights”
“1 month later and I still don't have the order I paid for in November. Not only don't I have it, but no one can tell me where it is or tell me anything. They are the most pathetic bunch of people that work for this place.
Please, I beg you. Read the Incredible Connection reviews and DO NOT order from them.
If you read through the reviews on this platform you will see all the fake 5 start reviews. All the real review are the Incredible Connection 1 Star reviews. These Incredible Connection reviews will give you the real experience.”
“I regret ever buying anything from Incredible Connections. They dont care about the after service. I have been calling the Tech Support to check on the status of my repair. The phone is not answered. I have been leaving messages and no one has called me back. I have phone a number of times. Just spoke to the guy and explained to him my situation and it felt like I am speaking to a wall. No sympathy what so ever. Very cold. The service is bad, the communication is bad. I am really disappointed. I pray that nothing happens to my laptop so that I dont have to ever deal with such people”
“Incredible Connection Online you need to up your game!
I will not be ordering online from this store again!
I've been told for three days running that my parcel "is out for delivery today" and still nothing... its day 4! I've cancelled my order and still no one has contacted me regarding a refund. Just shocking!”
“Terrible experience, i wish to never ever find myself in such space with lazy stuff members including the manager, who do not know their products and do not care about anything but rather be on their phones during work.. Im very much disappointed at how i had to walk out of the store carrying my Y70 Nova plus, without a bag on a busy monthend weekend as i didn't have my purse with me to buy a shopper bag as i only came to the store for collection & not to buy anything.. Imagine what could have happened after collecting a phone of R5500 & have it taken by thugs only because i couldn't buy a R5 shopper bag”
“Terrible service, especially from Sandton City. They don't answer their calls, you have to call millions of times. When they do eventually answer they leave you on hold for TOO LONG and then you eventually have to put down because they are wasting your airtime. Terrible!!!”
“Very bad customer service I bought a cell phone at canal walk incredible connections 2 days later the settings option did not want to open then I went back the nice technician the first time exchanged the phone with no hassle but did not open the second phone infront was never opened infront of me when I got home I opened it and the phone had scratches on it I then waited two days and the phone did the same thing setting did not want to open I then took the phone back again and a different technician then said that the software needed to be updated and that the phone should be working fine too days later once again the same thing happened and settings did not open we then took the phone back and the manager Riyaaz who paid us no attention has the worst attitude did walked away from us with the phone did not say what his doing made me wait for him and then comes back and says they cannot do anything as there is scratches at the bottom of the phone this place is disgusting they are not professional and do not do the valid checks and are quick to blame the customer I did not ask for my money back all I asked is that the phone work as it should but they cannot even make that happen I have traveled 3 times now from kraaifontein to canal walk and back for this issue with and all within 14days”
“I'm giving this store 1 Star because 0 is impossible. I bought a laptop in Bloemfontein mar 2020 and Jan 2021 some buttons like (Tap,f5,B,N,Delete,f3) didn't work anymore and Dec 2021 the battery that HP gave at least 5 year, is no longer working well and my laptop used to switch off at 30% or 20% without any warning then today my laptop won't work unless it's connected to the charger. This store sells electronics they got from shady dealers that sell nothing but bullsh*t to unsuspecting victims like me.”
“I ordered a pair of earbuds from this company and it said it would be delivered within 2 to 5 days, but a week later and the order has not yet been processed, I needed these quite urgently as my previous one had stopped working, I don't think I will be ordering from them again.”
“I am writing to express my continued frustration regarding the lack of service and communication from your Knysna branch. As previously mentioned, we submitted our computer for repairs on March 6, and to date—nearly two months later—we are still without our device.
What I find most unacceptable is that I have had to initiate every single follow-up myself. Not once have I received a proactive update from your team. Each time I call, I am met with excuses: the technician is on holiday, the manager is unavailable or also on leave, and no one seems willing to take responsibility or provide a clear update.
Yesterday (29 April), I spoke to Mandy, who took my details but was abrupt and dismissive. While I understand that staff may be under pressure, I did not appreciate her tone or the lack of accountability. As a paying customer, I believe I am entitled to professional, courteous service—especially after paying R2,599 for a part that has yet to resolve the issue.
At this stage, I requested the immediate return of our computer. I will handle the matter independently going forward, regardless of the cost. I will never recommend Incredible Connection again—particularly the Knysna branch.
This level of service is completely unacceptable, especially when someone's business relies on functioning equipment.”
“Ordered online from Incredible Deception, and paid. Delivery terms on their website says 2 - 5 days. Mailed them after 5 working days as parcel was still at warehouse. Then suddenly it was picked up and has now been at the courier for 4 days. My complaint was logged and I was promised a call within 24 hours. No call to date. Feel like I've been scammed! I have just wasted my money and will NEVER get my order.”
“I am writing to formally lodge a serious complaint against Incredible Connection regarding an order I placed on February 7th for a 3-piece set of suitcases—a high-value purchase I made specifically for my upcoming travels on February 20th. I assumed that placing my order almost two weeks in advance would allow more than enough time for delivery. However, the experience I have had with your company has been nothing short of frustrating, unprofessional, and completely unacceptable.
Instead of receiving the full 3-piece set I paid for, I was delivered only one suitcase, which is worth less than half of what I originally paid. Naturally, I attempted to log a query immediately upon delivery, expecting prompt assistance to resolve this mistake. I was assured that a complaint had been logged on my behalf and that I would receive feedback within 24 hours.
However, after receiving no communication whatsoever, I contacted customer service again—only to find out that my query had never been logged in the first place! Instead, I was told that it would now be logged at that point. Why was I misled about this from the start?
Following this, I was asked to provide photos of the incorrect product, which I did immediately. Despite my prompt response, it then took another four days for me to receive any further communication. I was eventually informed that the incorrect order would be collected yesterday, but, as expected, this did not happen—further delaying the process and adding unnecessary frustration.
When I inquired with Modjadji Maimela about whether I could return the incorrect order myself to the warehouse and collect the correct one, I received insufficient and vague information. No apology has ever been expressed to me for this complete failure of service.
This is beyond unacceptable. I demand to be put in direct contact with a senior representative from Incredible Connection who is actually capable of resolving this matter. I must receive my correct order by today—NO EXCEPTIONS. Given the amount of money I have spent, I refuse to tolerate any further delays, poor communication, or incompetence.
I expect an urgent resolution, or I will have no choice but to escalate this further.”
“We have been waiting for 3 weeks for the return of our computer, which is still under guarantee. It just needed a new starter switch. Terrible service !”
“I ordered an item to the value of R5999.00 a week ago. I realise that it takes 2-5 working days to deliver. However, the online site says the parcel was collected by the courier on the 9th of December 2024, and there had been no update since. I gave tried to phone Incredible connection on the number provided but there is no response...just endless music playing and a recording noting explanation they are very busy. I have sent an email, no reply received. I have read the reviews before me (latest ones) and I see this is an ongoing pattern with this complany...no deliveries after payment was received. This is theft!! As a result, I am very very worried ! I would like Incredible Connection to contact me TODAY , 12 December 2024, to resolve this or I will be opening a case of theft against them at the SAPS. I will also make a point of it to highlight this problem on social media and in the mainstream media. There is no reason to accept poor service from any company especially if the product you are buying costs a small fortune!!! No man Incredible Connection, is this how you run a business????”
“These people are thieves who offer no after-sales service. I feel like I'm dealing with Telkom here. I purchased a TV that arrived damaged, and after a week of fighting, all they could tell me was that I must fix it myself and that my warranty is no longer valid due to the damage. This is unacceptable.”
“DO NOT, and I mean DO NOT buy from their online store!!!! My order was shipped on 28 Nov and it's 9 Dec and no one at this place can tell me where my order is, when it will be delivered, or if it will even be delivered! It's absolutely shocking how clueless they are...
They have taken my money and not delivered without any insights into even delivering and I am at the point of approaching the police to open a case of theft.
DO NOT EVER ORDER FROM INCREDIBLE CONNECTION, OR INCREDIBLE AS THEY NOW CALL THEMSELVES. YOU WILL REGRET IT IF YOU BUY ANYTHING FROM INCREDIBLE CONNECTION!!!”
