“Incredible CORRUPTION! Disgusting services and a disgusting return policy! Please be careful when returning an item from Incredible Corruption that broke after two days; they will take a 15% fee for their negligence, which they refuse to take accountability for! Disgusting!”
“I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days”
“What's the point of advertising tvs on special that you do not have stock of or can't supply to my area. I'm talking about Cape Town. Incredible connection should be renamed Terrible Connection. Same goes for Hifi Corporation with no stock available.”
“Only gave one star as zero stars was not an option. Purchased a tv online, to be messed around with a tv license (which I already have). To eventually be told that they don't have the product that they charged me for. And now I must wait 14 days to get a refund. asked for head office details, but not given? Absolutely disgraceful service.... advertising and accepting payment for an item you don't even have is fraud!!! Will never shop at incredible connection again.”
“Service at incredible connections waterfront is pathetic and embarrassing. Twice I went to this store applying for store credit and no response whether my application has been approved or declined. And when you call on the landlines they take too long to answer or don't answer at all.”
“What didn't go wrong would be a better question. I bought an HP laptop on the 27th of May. It still has not been delivered. The support simply closes the chat because they can't provide feedback on your complaint. The tracking on the website does not work. The delivery that was passed on to Aramex has been delayed multiple times. The support who emailed me on the 30th to advise I would receive feedback, has not provided any update or feedback. I will never buy ANYTHING from Incredible Corruption ever again. The deliver says 2 to 5 days, when in fact it will be twice as long. Do not buy anything from this retailer.”
“I bought an apple pen (1st gen) and used it for not even two months when it started giving problems and later didn’t even work anymore.
They said it was a default pen and couldn’t get a new one.
Buy your apple pens by an apple store !”
“They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.”
“They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.”
“FALSE ADVERTISEMENT!!!!!!!!!!!! If there was an option to enter no stars, I would have picked that amount of stars as a review. Beyond that, speaking to someone might be competent enough or even ABLE to speak English is a severe rarity. Also, don't expect any feedback from them, they will rarely get back to you.”
“We do we need to pay a fee when I brought my laptop which is faulty and it is still under warranty
I was informed by Simeon at festival mall
Please explain why”
“Your technical service is bad. It’s been 2 weeks and this is my second review and I get no help, no technician available no answer from the Manager and eventually my calls are not answered . All this for a non working phone which we bought from your Sandton store .”
“Poor service if any at all, no product knowledge on anything, and misleading advertising specials that are always out of stock or do not exist… avoid and save time , they are useless”
“If i could give a zero i would.very rude and incompetent consultants. I made payments arrangements and they still debit my account even though i settled the account.”
“Am not happy with the guy called Dikana on the 26 of February I did take my tv to be repaired at incredible connection at village mall harties my tv didn't have a bad damage it was only a band top right ....the guy didn't do follow ups with me I was the one who searched for incredible connection telephone number so that I can know how far with my tv cause it's been long ..then I did make a call then the lady told me that my tv was returned on 08 March but Dikana didn't inform me about anything so I went to fetch my tv .. when I get home wanted to switch on my tv the cable was not there so I made a call to tell them that I didn't receive my tv cable so they said they will check so they checked my cable was not there so they gave me the other cable which was not for my tv so when I received the cable I plug the cable and switch on the tv my tv was damaged the whole screen had I creek so as a customer am so sad angry”
“Incredible Connection has a borderline criminal operation going on regarding their 14-day return policy. I bought an iPhone 15 which began running into issues with overheating (not Incredible Connections fault obviously) but I am now no longer wanting this phone for this reason. Apple offer a 60 days money back or store credit which is great, Incredible offers 14 days! Its almost impossible to detect any issues with a device within 14 days. Incredible will now only offer to send in the phone to Apple which I don't want because I simply no longer want this product. Its discusting and actually a violation of the Consumer Protection Act. I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.”
“It is really sad that one has to take this matter to Google Reviews when the company such as this could have just resolved it months ago. POPIA refers to customer information to be protected, I get their customer information on the progress of their credit application status which should be between the company and the customer, not the third party like me. I have escalated the matter to their management and head office , it seems they are not interested I keep getting these customers updates daily. I would have expected the company to promptly act on this to protect customers personal information. Can they please do so as required of them by law.”
“Took my laptop to greenstone mall for a quote due to water damage.After looking at it for 2minutes he diagnosed it as not projecting and cannot be repaired.Took it to local computer place quoted me R1600.0 and as good as new.How qualified are those so called techs at Incredible connection.I saved R10k no thanks to you guys”
