“My son settled his account in full. All fees and adiosonal charges plus the intrest at your store in Middelburg mall and now they want to charge him a further R1000.00 fee for closing the account! Please explain for what is this R1000.00 except that it is daylight robbery.”
“I was scheduled to receive my order on 1 Dec 2023 per an sms Incredible Connection sent. On the day the delivery was not made. During the day I had called their customer service team only to be advised the team deliver up to 6pm in the evening however when the time passed their call centre had closed. The next day I received a revised sms for delivery on 8 December 2023. After numerous calls to them explaining their poor customer service they still missed the 8 December 2023 delivery. I requested an immediate refund as a result and as a result delivery was made on 11 December 2023. It is best to either buy in store if you are forced to purchase from this company.”
“I have bought an item on 24/11 and have not received it yet, 13 days later. I have been trying since 1/12 to get hold of someone at the company to provide feed-back on my order, but it is totally impossible. The phone is not answered, e-mails and what’s-app messages are answered with standard computer-generated messages promising me that someone will come back to me within 24 hours, but it never happens. Please do not buy from them.”
“Thank you very Gideon from Incredible connection Potchefstroom for the smooth service you give to us as customers... I used to ask myself why do other customers laugh a lot when they are with you... I swear I experienced the smooth service you always give to other customers... You a good salesperson... May the lord give you strength to keep up the good work... You provide good service to us customers which makes us to visit the store more often... Thank you”
“I have ordered an item on 24/11 and have not received it 10 days later. It is impossible to reach anyone in the customer service department. I have tried all the options given repeatedly, but to no avail. This company should get a zero star rating.”
“Was helped by Gideon, who went out of his way to explain to me the best deals the store had to offer. He is very friendly young man and has knowledge about the appliances being sold.”
“Thank you very Gideon from Incredible Connection Potchefstroom for giving the best service for my Vodacom contract application...you are the best service provider I can stand with”
