“i paid in good faith for a garmin watch
they never had the stock and am approaching two weeks without a refund - that's the same as theft
took my money when they never had the product in stock and then my refund is tied up in red tape
your online reviews tell it all! SHOCKING”
“Being in my 60's...I always feel threatened by the "forever changing " technology.
But at the branch in Paarl I was helped by Daryl when I had a problem with my laptop.
He explained to me in terms I could understand,without making me feel uncomfortable or stupid.
It is the second time in a short period that I had the similar approach by a salesman from the same branch,when I needed a memory card for my cellphone....unfortunately I can't remember his name.
You young generation staff surely knows how to deal with our older generation.Well done
Nazli”
“My name is Wiseman from Bryanston and I was very happy to get an excellent service from Collen at Incredible Connection Fourways Mall i appreciate the good customer service from him.”
“Absolutely pathetic service!
Ordered a cell phone online as a replacement to my device, which had gotten damaged.
7 days later, still have not received delivery, however I received an email saying that I had received my parcel.
Customer services is the worst! Still have not been assisted, feels like we're speaking to incompetent robots.
Service is TRASH!!!”
“Ordered a iPad online, on the 2nd April with 2-5 days shipping. It is now the 14th April and although the tracking says shipped, the call center says it is still with the warehouse. And even if I want to cancel the order and go in-store to buy it, I am told I have to wait 14 days for my refund. This was supposed to be a present for an 80 year old lady to connect with her overseas family.”
“Your branch at Mall of Africa was extremely helpful when I went in to enquire about one of your products. Your salesman Lerato Modise went out of his way to assist me and explain the product I was looking for. I left a satisfied customer.”
“I ordered a headset last week Saturday for R700, it was collected and shipped on Monday, the shipping said 2 - 5 working days, it's Friday now and I don't have anything, this website is a scam and I will be reporting it as such
Please avoid using this website because they will take your money and run”
“Good day,
The Randburg branch was very professional and helpful.
They were able to provide information of the new iPhone 14.
They provided brochures, including the benefits of the Apple iPhone brand.
Thank you
Regards,”
“Unable to deliver in time, I have called several times, and the promise is only one i.e., you are going to help me. I have waited and waited, begged and begged and you have opted not to help me for a week now.
Unless, you are nolonger interested in delivering the item, then let me know and I cancel the order.
Very horrible, very disappointing services”
“Hi l wanted to upgrade my vodacom contract line at incredible connections paarl the services are just poor l would rather say below standard. The y kept on telling me that they have issues with their systems for weeks, not only that the real issue here is if it is so then how came this problem persist. It only shows that there is negligence. The manager is just incompetent. It will be wise to reshuffle the stuff or close down the shop. It's useless to have an unfunctional team. I really hate incredible connections paarl mall”
“Terrible service. Make u sign debit order they debit the wrong amount. Do not capture klient details. Refuse to assist over the phone with the mess they make. Rather rude. Never open any accounts here”
“Incredible Connection Online you need to up your game!
I will not be ordering online from this store again!
I've been told for three days running that my parcel "is out for delivery today" and still nothing... its day 4! I've cancelled my order and still no one has contacted me regarding a refund. Just shocking!”
“Terrible experience, i wish to never ever find myself in such space with lazy stuff members including the manager, who do not know their products and do not care about anything but rather be on their phones during work.. Im very much disappointed at how i had to walk out of the store carrying my Y70 Nova plus, without a bag on a busy monthend weekend as i didn't have my purse with me to buy a shopper bag as i only came to the store for collection & not to buy anything.. Imagine what could have happened after collecting a phone of R5500 & have it taken by thugs only because i couldn't buy a R5 shopper bag”
