I had a short space of time to buy the computer I wanted.I arrive there around 10 o'clock. No one came to assist even though the one person was on his cell phone. It seemed short of staff. When the person got off the phone, he helped by going to look for an HP consultant to help me. He came back with a reply that they busy and I must wait at the counter. Which I did. Other people came after me (sorry to make it racial - 2 * 2 white people who were browsing). They got helped but I was left waiting at the counter. Eventually I heard some commotion in the back of the store - likely that some staff were having a meeting or whatever ... Eventually complained to the gentleman with Asus Tshirt and left without spending my money. I will buy from HP online since we do not have an HP store in Durban Incredible Connections Pavilion the worst store - do not go there. Kiran at Gateway was helpful when I was doing my homework but did not have time to go see him again this morning.