We purchased two rugs from RUGS USA and they were shipped out in two days. We purchased an identical rug from your firm, a day later, to match the other two based on the lower price you offered. Two weeks later we finally received notice today that the rug has shipped. The rug was in stock and even after calling in twice to find out the status of the shipment, it wasn't until two days ago that we received any definitive status on the order. Your competitors are providing better customer service than you!