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Incredible Rugs and Decor Reviews

4.7 Rating 3,994 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 3,994 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Barbara N
Verified Buyer
“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”
Helpful Report
Posted 1 year ago
"James"
Verified Reviewer
“Incredible rugs had a rug showing available to order 2nd day air shipping on their website. I purchased it, and followed up for two weeks only to hear that they didn't not have the rug in stock and it would not be available until three months later. Had I know this I would never have placed the order. Deceptive tactics. I will report them to the Better Business Bureau”
Helpful Report
Posted 2 weeks ago
Thanks for your feedback, James. I'm sorry your order could not be fulfilled. We are also disappointed as we never like to cancel anyone's order. Please understand, we show the inventory count as provided by the warehouse and sometimes a low stock item might sell out quicker than expected (ie. 2 orders placed simultaneously, but only 1 item in stock). These inventory shortages can happen in any warehouse and it is not intentional and we are seeing improvements as our suppliers upgrade their stock/inventory systems/software. Of course, you have been issued a full refund and we're happy to help you make a new selection if you don't want to wait for the next shipment to arrive. Thank you for understanding. - Steve, Incredible Rugs and Decor team
Posted 1 week ago
"Nancy"
Unverified Reviewer
“This is the 5th rug I've ordered from Incredible Rugs and Decor. The site is easy to use and shipping was free. The rugs have always arrived in great condition, colors true to the website and customer service has been very helpful. If you sign up for emails and they give a discount as well. I highly recommend this site!”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“It's so perfect for our space and the customer service is top notch always the best from here!”
Helpful Report
(Boerne, TX) - Posted 1 month ago
"Perry"
Verified Reviewer
“The 3D view with an uploaded room picture is a great feature, but it has a lot of bugs. It never shows the rug you select to view. I have to cut and paste the name into the search bar every time. It also is showing a lot of products in the 3D view that are not available, which is frustrating.”
Helpful Report
Posted 1 month ago
Merideth
Verified Buyer
“I think that the rug is of very high quality and it is so soft and comfortable. Easy order and delivery process!”
Helpful Report
(Boerne, TX) - Posted 1 month ago
C S
Verified Buyer
“I’m not normally a fan of round rugs but I had a specific spot with a specific need. And this rug is absolutely perfect! I have a small 48” breakfast/craft/poker table and the 8’ rug beautifully made the nook an area. The 8’ rug provides plenty of rug area for the table and chairs, even when the chairs are pulled away from the table. And the colors are perfect for my decor.”
Helpful Report
(Boerne, TX) - Posted 1 month ago
Patricia
Verified Buyer
“An extensive selection of rugs to choose from. Orders transact and process quickly. I've shopped with Incredible rugs and decor previously and looked there again for this purchase. The rugs arrived swiftly and we're very pleased with our purchase.”
Helpful Report
(Boerne, TX) - Posted 1 month ago
Cathy
Verified Buyer
“The rug was not the quality for the price point!”
Helpful Report
(Boerne, TX) - Posted 1 month ago
Anonymous
Verified Buyer
“everything was on time and as expected.”
Helpful Report
(Boerne, TX) - Posted 1 month ago
Alice
Verified Buyer
“Easy on line ordering process with true to color pictures and wide selection of sizes of rugs. The delivery was flawless and timely and the quality of the product was excellent. I will be a return customer and referral to others.”
Helpful Report
(Boerne, TX) - Posted 1 month ago
"Dan"
Unverified Reviewer
“I've bought several rugs from you guys. The experience is always great.”
Helpful Report
Posted 1 month ago
Laurie
Verified Buyer
“I love the huge selection of beautiful rugs and the ability to place them in my room was extremely helpful!”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Carrie
Verified Buyer
“Great customer service and the rugs are very good quality.”
Helpful Report
(Boerne, TX) - Posted 2 months ago
Anonymous
Verified Buyer
“We got exactly the rug we wanted for 40% less than we could've purchased it from a local retailer. I was a bit apprehensive about making the purchase online but was pleasantly surprised by the experience. Communication was excellent. The rug was delivered three weeks earlier than expected, and sooner than the local businesses said was possible. I would absolutely buy from this business again.”
Helpful Report
(Boerne, TX) - Posted 2 months ago
George
Verified Buyer
“Our rug selection was even more beautiful than the online pictures. The show in room tool is fantastic and works incredible.”
Incredible Rugs and Decor 5 star review on 5th October 2024 Incredible Rugs and Decor 5 star review on 5th October 2024 Incredible Rugs and Decor 5 star review on 5th October 2024
Helpful Report
(Boerne, TX) - Posted 2 months ago
"CN"
Unverified Reviewer
“This was a very easy to use website with excellent selection and detailed information on the products. Checkout was easy. I would recommend this website”
Helpful Report
Posted 2 months ago
Jess
Verified Reviewer
“Rug was delivered quickly and in perfect condition, exactly as expected- love it! Team was so nice too, generous when shipping needs changes, they covered the increased cost and make sure everything was smooth. Grateful and a fan, will order again soon!”
Incredible Rugs and Decor 5 star review on 16th September 2024
Helpful Report
Posted 2 months ago
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Unverified Reviewer
“Your website is very good. While I realize how difficult it is to get real accurate pics of the rug colors, might be good, if possible, to take all rug photos under the same light.”
Helpful Report
Posted 3 months ago
""
Unverified Reviewer
“Easy to use website. Check-out is quick.”
Helpful Report
Posted 3 months ago
"Megan"
Unverified Reviewer
“great site and typically excellent service!”
Helpful Report
Posted 3 months ago
Incredible Rugs and Decor is rated 4.7 based on 3,994 reviews
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