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Incredible Rugs and Decor Reviews

4.7 Rating 4,026 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,026 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Barbara N
Verified Buyer
“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”
Helpful Report
Posted 2 years ago
"Kimberlee N
Unverified Reviewer
“Not only is the rug absolutely stunning but the experience beginning to end was exceptional. I ordered a sample to ensure the rug worked in the room and to see the quality and feel. The sample was easy to order in and I received it quickly. Once I decided to place my order the website was easy to use and I really appreciated the confirmation of my order and great communication about delivery. Great product coupled with an easy and reliable buying experience don’t always go hand in hand but Incredible Rugs and Decor gets high marks on both! Thank you.”
Helpful Report
Posted 1 week ago
"Kristie W
Unverified Reviewer
“Great company with great products! I am a first time customer with Incredible rugs & decor and I am beyond pleased especially with the customer service I received. We recently moved and I didn't catch that my new shipping address didn't populate correctly when placing my order. I caught my mistake too late. Fedex wouldn't make any changes for me, I emailed Incredible rugs directly and Emily jumps through hoops to get the rugs redirected to me! They did such a wonderful job and the rugs are perfect! I would highly recommend and will shop with this company again.”
Helpful Report
Posted 1 week ago
"Karl &
Unverified Reviewer
“We are so very pleased with the purchase of our family room rug from “ Incredible Rugs and Decor”.We took great care in our time to searching out and researching types of rug ,rug materials, construction, and care needs before purchasing.We wanted to make certain we would find a quality durable rug that we would love and enjoy for several years of durable wear and stylish comfort. We used both the website and also appreciated phone contact with,”Emily”,from the company’s customer care to confirm our choices regarding the perfect size for family room,and specific type of rug pad.Emily contacted the manufacturer for us ,as the size we needed was temporarily sold out! She immediately obtained confirmation with the upcoming availability date and anticipated delivery for our order which helped us so much …It worked out quite well with her most professional customer assist,and attention to every detail of our order.Who knew my taste would be a sought after choice after all? We are so grateful,and most satisfied with our beautiful quality,” Incredible Rug”…It is our first,but most certainly not our last,from “ Incredible Rugs”.Loving how it looks and feels,every time I go into the room .”
Helpful Report
Posted 1 month ago
"Judith G
Unverified Reviewer
“Beautiful rug and best customer service! I purchased a rug for my living room and loved it so much that I just ordered 2 more, 1 for the front door and 1 for the kitchen.”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“Ordered soft teal/cream rug...recieved gray/navy rug Too much money to be that far off”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“Google found your link to the rug I was searching for. When I got to the order page, I did have to Refresh the page but after that I was easily able to complete my order, AND you even had a weekend sale so I easily input the code. Gee I hope the shipping goes as well as this did. You had THE BEST PRICE for this rug. Thank you.”
Helpful Report
Posted 1 month ago
"Johnny M
Unverified Reviewer
“First, I am not one to write a review unless I have a really challenging or really incredible experience w/ a company or product. This one I am happy to say was awesome. I found the rug I wanted on their website but was struggling with a couple details, so I gave them a call and to my absolute delight I tt a real person (who as she shared has been part of this small business for a long time) I described my situation, what I was trying to accomplish (related to our puppy and kids), my budget and she helped me out like only someone that has been in the business for a while :-) can do. Thanks for all the help as you have earned my business (hope you have a great 2025) and referral Cheers”
Helpful Report
Posted 2 months ago
"Vincent V
Unverified Reviewer
“This is my seconded time ordering from incredible rugs. It is a pleasure doing business with them. I have dealt with a lot of online businesses and l have had a lot of issues with different companies. So I appreciate a hassle free experience that I received from incredible rugs. They have great prices and customer service. I would definitely order from them again when I am in need of another rug.”
Helpful Report
Posted 2 months ago
"Pamela H
Verified Reviewer
“I discovered this company quite by accident. I have ordered several samples which were delivered timely and credited back promptly when returned. I subsequently purchased 2 area rugs. I have been extremely pleased with the quality and prompt delivery of both. Their sales prices are head’s above other companies!”
Helpful Report
Posted 3 months ago
"DLP"
Verified Reviewer
“Easy to navigate and the rug inventory was extensive and eclectic.”
Helpful Report
Posted 3 months ago
"C. P
Verified Reviewer
“We moved in to a new apartment and the rug we purchased is the centerpiece of our living room. Our experience with Incredible Rug was great from beginning to end. We ordered samples that were later seamlessly returned for credit. Each time I emailed a question I received a timely response. I don't hesitate to recommend the company or their products.”
Helpful Report
Posted 3 months ago
"Judith J
Unverified Reviewer
“We ordered 2 of the same rugs. The online pictures portrayed them accurately and beautifully. We have gotten several compliments on the rugs......Incredible Rugs and Decor were very accommodating in the ordering process and responsive to questions. We would highly recommend products featured on the website.”
Helpful Report
Posted 3 months ago
"Marsha L
Unverified Reviewer
“I am very pleased with my new rug; it’s exactly what I wanted. The perfect statement piece to tie together the complementary colors in the great room. Customer service was excellent; delivery was very fast. Thank you, Incredible Rugs and Decor; you are the Best!”
Helpful Report
Posted 4 months ago
""
Verified Reviewer
“Ordered 5 sample products - received very quickly and return was easy to accomplish. Will be buying one of the samples as an 8X10.”
Helpful Report
Posted 4 months ago
"Leslie F
Verified Reviewer
“What a wonderful 5 star experience with purchasing my rug! I don't always feel i need to leave a review but I have been very impressed with online chat to ask a question about the rug to the email regarding a change in shipment method due to the size of the rug. I called the number provided and immediately had a customer service person on the phone to answer all my questions. The expected delivery time was 1-2 weeks and arrived nicely packaged in 3 days. I would definitely order again from this company. Great price and great service.”
Helpful Report
Posted 5 months ago
"Steve"
Unverified Reviewer
“Excellent selection of rugs and helpful app that permits placing rug into picture of room with furniture to highlight the overall appearance. Description of the rug specifics, i.e. exact size, material composition and colors and durability aid in customer selection. Incredible Rugs and Decor made online shopping experience equivalent to in store shopping with a quality rug merchant.”
Helpful Report
Posted 5 months ago
"Susan H
Unverified Reviewer
“I Highly Recommend Incredible Rugs. I have ordered several rugs and love them all. Huge selection, great prices and fast delivery.”
Helpful Report
Posted 6 months ago
"Diane E
Verified Reviewer
“We couldn't be more pleased!! Arrived as scheduled and extremely well packaged. The carpet is thick and well made, rug pad perfect as well. The colors are soft and subdued and suit our home beautifully. We will be looking to replace more worn out oldies!!!”
Helpful Report
Posted 6 months ago
"Elizabeth T
Unverified Reviewer
“Easy order and fast receiving my rug.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I bought one rug over a year ago and ever since I’ve been bombarded with email ads 24/7. I can’t make it stop. I will never buy another rug from them again!”
Helpful Report
Posted 6 months ago
Hi Harry, we hope you are enjoying your rug. You can always unsubscribe from our email newsletter or promotion emails at any time by simply clicking the 'unsubscribe' link at the bottom of our emails. However, we checked our database and we show you are not subscribed to our emails. Please forward a copy to our customer service so we can further diagnose it for you. Thank you.
Posted 6 months ago
Incredible Rugs and Decor is rated 4.7 based on 4,026 reviews
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