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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Barbara N
Verified Buyer
“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”
Helpful Report
Posted 2 years ago
"Carm M
Unverified Reviewer
“Customer service and shipping very good. Quality of the ivabliss Emma EMM-2300 Area Rug. Not great. It looks beatiful and it's think a cozy but... it sheds like crazy. I keep finding hair on our pants when we sit on the rug, balls of hair when I vaccum, it feels like we have a pet.. (which we don't) so, not happy about how much it sheds. It's the only negative, but I big one for me.”
Helpful Report
Posted 3 days ago
"Kate G
Unverified Reviewer
“We've dealt with this company a few times. The products are great and they have always been professional, delivered the rugs quickly and had great prices. Great to deal with.”
Helpful Report
Posted 4 days ago
""
Unverified Reviewer
“My husband and I needed to order four rugs for a new apartment in a retirement community. We received quick and accurate shipping and good support on the phone when we needed to change the shipping address for a couple of the rugs. Would definitely recommend this operation.”
Helpful Report
Posted 5 days ago
"Julie G
Unverified Reviewer
“They Had Me at Hello! This was my first time ordering at Incredible Rugs and Decor and it definitely won’t be the last. The rug I ordered was perfect for our room. But almost even more impressive was the customer service, excellent communication and in our case, fast delivery. This is a company you can trust!”
Helpful Report
Posted 1 week ago
"Marti V
Verified Reviewer
“Such a smooth transaction. I was pleased with: 1) the way this company took care of my order 2) the prompt delivery 3) the rug itself 4) assistance in finding their recommended vacuum for my hand-knotted wool area rug. (They sell the SoniClean upright that’s supposed to be just right for the rug.) Best of all, a real person answered the phone when I called!”
Helpful Report
Posted 1 week ago
""
Unverified Reviewer
“Steve was courteous, knew about every aspect of my order and his product, and he was extremely pleasant to deal with.”
Helpful Report
Posted 1 week ago
"Eva C
Verified Reviewer
“Outstanding company! I give this company my highest recommendation! I placed an order and they very quickly notified me to let me know it was back ordered and gave me the option of cancellation but I agreed to wait. It arrived early than expected and it is perfect! Excellent customer service and I will definitely do business with them again!”
Helpful Report
Posted 3 weeks ago
"Barbara"
Unverified Reviewer
“Always easy ordering and great service. Thanks you.”
Helpful Report
Posted 3 weeks ago
"Nb"
Verified Reviewer
“Incredible rugs is great. I will not order another surya rug. My 4x6 is beautiful. The 2x3 i got to match doesn’t match and is crooked, also dirty/soiled and looks like wet dish rag. Clearly Surya has quality control issues.”
Helpful Report
Posted 3 weeks ago
"Robert M
Unverified Reviewer
“The communications, service, and quality have all been exceptional. Thank you very much.”
Helpful Report
Posted 4 weeks ago
"Samuri V
Unverified Reviewer
“Fantastic product! Fantastic Customer Service!!”
Helpful Report
Posted 1 month ago
"Bill"
Verified Reviewer
“The representative I worked with was very helpful. She took the time to answer all my questions. Great experience! Thank you!!”
Helpful Report
Posted 1 month ago
"Kimberlee N
Unverified Reviewer
“Not only is the rug absolutely stunning but the experience beginning to end was exceptional. I ordered a sample to ensure the rug worked in the room and to see the quality and feel. The sample was easy to order in and I received it quickly. Once I decided to place my order the website was easy to use and I really appreciated the confirmation of my order and great communication about delivery. Great product coupled with an easy and reliable buying experience don’t always go hand in hand but Incredible Rugs and Decor gets high marks on both! Thank you.”
Helpful Report
Posted 2 months ago
"Kristie W
Unverified Reviewer
“Great company with great products! I am a first time customer with Incredible rugs & decor and I am beyond pleased especially with the customer service I received. We recently moved and I didn't catch that my new shipping address didn't populate correctly when placing my order. I caught my mistake too late. Fedex wouldn't make any changes for me, I emailed Incredible rugs directly and Emily jumps through hoops to get the rugs redirected to me! They did such a wonderful job and the rugs are perfect! I would highly recommend and will shop with this company again.”
Helpful Report
Posted 2 months ago
"Karl &
Unverified Reviewer
“We are so very pleased with the purchase of our family room rug from “ Incredible Rugs and Decor”.We took great care in our time to searching out and researching types of rug ,rug materials, construction, and care needs before purchasing.We wanted to make certain we would find a quality durable rug that we would love and enjoy for several years of durable wear and stylish comfort. We used both the website and also appreciated phone contact with,”Emily”,from the company’s customer care to confirm our choices regarding the perfect size for family room,and specific type of rug pad.Emily contacted the manufacturer for us ,as the size we needed was temporarily sold out! She immediately obtained confirmation with the upcoming availability date and anticipated delivery for our order which helped us so much …It worked out quite well with her most professional customer assist,and attention to every detail of our order.Who knew my taste would be a sought after choice after all? We are so grateful,and most satisfied with our beautiful quality,” Incredible Rug”…It is our first,but most certainly not our last,from “ Incredible Rugs”.Loving how it looks and feels,every time I go into the room .”
Helpful Report
Posted 3 months ago
"Judith G
Unverified Reviewer
“Beautiful rug and best customer service! I purchased a rug for my living room and loved it so much that I just ordered 2 more, 1 for the front door and 1 for the kitchen.”
Helpful Report
Posted 3 months ago
""
Unverified Reviewer
“Ordered soft teal/cream rug...recieved gray/navy rug Too much money to be that far off”
Helpful Report
Posted 3 months ago
""
Verified Reviewer
“Google found your link to the rug I was searching for. When I got to the order page, I did have to Refresh the page but after that I was easily able to complete my order, AND you even had a weekend sale so I easily input the code. Gee I hope the shipping goes as well as this did. You had THE BEST PRICE for this rug. Thank you.”
Helpful Report
Posted 3 months ago
"Johnny M
Unverified Reviewer
“First, I am not one to write a review unless I have a really challenging or really incredible experience w/ a company or product. This one I am happy to say was awesome. I found the rug I wanted on their website but was struggling with a couple details, so I gave them a call and to my absolute delight I tt a real person (who as she shared has been part of this small business for a long time) I described my situation, what I was trying to accomplish (related to our puppy and kids), my budget and she helped me out like only someone that has been in the business for a while :-) can do. Thanks for all the help as you have earned my business (hope you have a great 2025) and referral Cheers”
Helpful Report
Posted 4 months ago
"Vincent V
Unverified Reviewer
“This is my seconded time ordering from incredible rugs. It is a pleasure doing business with them. I have dealt with a lot of online businesses and l have had a lot of issues with different companies. So I appreciate a hassle free experience that I received from incredible rugs. They have great prices and customer service. I would definitely order from them again when I am in need of another rug.”
Helpful Report
Posted 4 months ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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