How would you rate
Incredible Rugs and Decor?
"I loved the "view in room" feature. I was able to see what the rug would look like in my personal room and when it arrived I was not disappointed. The rug I choose looked exactly as I expected. I was notified when my order was confirmed, when it was shipped and was able to track the shipment. It arrived very quickly and I am happy with the end results. No unpleasant surprises. Even the dog loves the new rug."
"I received my Karastan Antelope Rugs today and they are perfect! Exactly what I was looking for and they arrived so fast to my doorstep!!!"
"I was very unsure about placing an order for such a large amount (over $700) online with a company I never heard of and was a pop up while I was searching for the rug I wanted. I knew it was out of stock everywhere. After "chatting" with Steve he assured me he could fill my order as soon as it became available. And the price was better than anywhere else. Every time I had a question I got an immediate answer and the rug arrived when promised. I would gladly recommend this company to anyone and just placed another order."
"I recently purchased a rug that was out of stock at the manufacturer, but Steve went to a lot of trouble to find one for me — and he did. Unfortunately, when I received it, the color was not as pictured on the website and I had to return it. It was a very high quality rug just not the right color. Steve was very helpful in the purchase and return of the rug and I would not hesitate to order from this company again. It was a delight to work with Steve."
"Order was fulfilled as promised. The customer service department was very helpful with my questions. Their competitive pricing and customer service will bring me back for my next purchase!"
"Great rug, great price. Shipped and delivered quickly"
"Love this rug! Just what I wanted and now my family room is complete. Thank you!"
"The customer service is excellent! I would definitely recommend Incredible Rugs and would do business with them again."
"Love the rug and received a good price. You are very helpful and I will refer you to my friends and clients for home decor. Just waiting for rug to arrive. Th"
"Thank You for my beautiful carpet. You had the best price. I am happy with your service and I would buy from you again and tell my friends about you also."
"I ordered a sample swatch of carpet. The order was processed quickly and the sample shipped in a timely manner. Such an easy process and wonderful to be able to get a sample of a carpet prior to ordering an expensive piece for your home!"
"Great Karastan rug at the best price that I could find on the Internet."
"easy to deal with. I just sent a price quote request in to Steve. HOPING he can come thru w/ a good price for me for an additional piece!!!"
"Awesome customer service and follow up. Great web site and shopping experience from beginning to end. I haven’t put the rug down yet as I was waiting for the pad to come. Will be doing that this weekend. I will be using Incredible Rugs again for my next purchase."
"Incredible Rugs offered very hard to find rug that I really wanted. Customer Service was awesome and when the rug arrived I was beyond pleased. They'll get my recommendation, as well as future business!"
"still waiting for rug...ordered 2/26....in stock item being delivered 3/12??????????????
unacceptable customer experience"
I'm sorry about the delay on your order, Lenny. Most of our warehouses ship in 1-3 days, but certain rugs (Loloi rugs) have been running behind schedule lately. They tell us they will be back to normal ship times this week. Thanks for hanging in there. I'm confident you will find the rug to be worth the wait.
Posted 1 week ago
"The color of the rug is darker than the color on the website, but it still looks great in our living room, the customer service was great when I called with a few questions. I definitely will do business with them again. 😊"
"When we opened the plastic end, small bugs came out of the rug. We immediately removed the rug and placed it in the garage.
Incredible Rugs does not want to provide us with free return shipping. They want us to pay for the return shipping.
They want pictures of the bugs, which we didn't think to do at the time. We have small children and pets in the house and all we were thinking was to take the rug out of the house, not take pictures."
Hi Marlene, this is very unusual. We're sending you a FedEx return label so the warehouse can receive the rug and inspect it for damage. Thank you.
Posted 1 week ago
"This was a very easy purchase. I got the rug within a week of ordering it. I love the rug and it was the best price out there."
"The representative in the phone was knowledgeable and answered all of my qhestions. He initiated a price match and followed up with me."
"Efficient and satisfying experience. Item was delivered promptly and color as expected. I initially ordered a small size to be certain of the colors and will order additional rugs in the sizes I need."
"Thank you for your immediate messaging and prompt delivery expectations. I have not received my merchandise therefore cannot respond completely as of yet..............for now the experience has been very good.................thank you"