Incredible Rugs and Decor have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds and are happy with their returns process.
“
Excellent in every way. The rug arrived much faster than predicted. Perfect condition. Thrilled. The price was great
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- Jeanne
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Incredible Rugs and Decor has a wide selection of rugs and great pricing. The Loloi rug I bought arrived quickly and was the best price out there. I am very happy with the rug and the service provided by Incredible Rugs and Decor.
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- Kim
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Ordering was so easy! We found this rug at a furniture store and waited two months for it to be delivered - and they sent the wrong color. Then they tried to charge a restocking fee. This site had the exact same rug at a slightly better price, and it was delivered in days with free returns! It's perfect. The rug colors are much richer than in the photos.
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- Elizabeth
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Love the rug, the only thing I wished it had was fringe on the ends like the bigger one I have(same rug) over all my experience with the company was great! Great customer service and great delivery.
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- Lisa
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Nice rug and fast delivery.
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- Michael
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Great service and quick delivery. The rugs are plush, nice quality.
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- Karen
“
Ordering was so easy! We found this rug at a furniture store and waited two months for it to be delivered - and they sent the wrong color. Then they tried to charge a restocking fee. This site had the exact same rug at a slightly better price, and it was delivered in days with free returns! It's perfect. The rug colors are much richer than in the photos.
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- Elizabeth
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Great products. Fast shipping. Easy returns.
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- Carol B
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Once again I have ordered rugs from this company, and they have been very competitively price and wonderful to work with. Deliveries, returns on samples, information and keeping me informed. I would highly recommend them.
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- Anonymous
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The rug arrived within days of ordering and I’ve since returned my samples and have received my refund.
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- Cheryl A
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First, I absolutely love the rug. It's great quality, soft and the colors are perfect. I am 100% pleased with the entire process from ordering samples, return and refund of samples and receiving the final rug ordered. The communication was top notch. An e-mail was received with every step in the process. I would highly recommend working/ordering from Incredible Rugs and Decor. I will certainly order from this company in the future.
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- Pamela B
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Ordered a sample - and while the sample was pricier than other sights, it was very prompt and getting a refund was super easy. Given so much is online these days and retail stores don’t always have these rugs in stock - this is the best way to shop!! Thank you Incredible Rugs and Decor.
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- ""
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Your customer service is responsive.
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- Nancy D
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Smashing Success! We were apprehensive about ordering our rug online, but the quality and service we received from Steve and crew at Incredible Rug was amazing. The beauty of a real Karastan Rug is something that add immeasurable enjoyment to our home! 💕
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- John C
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Incredible Experience! We love the rug, it is definitely 5 stars. The service and personalized support I received from the folks at Incredible rugs would be 10 stars if possible. Great team to deal with and we're looking forward to years of enjoyment from our rug. Thanks for the Incredible experience!
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- Jon L
