Incredible Rugs and Decor have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and returns process.
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Quality, color, price, delivery and customer service are all outstanding. I am a second-time customer and will continue to shop Incredible rugs in the future. Very pleased with the entire experience from shopping the rugs to in-home delivery. The rugs surpassed my expectation and were exactly as described/represented online. Highly recommend.
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- Debra T
“
Everything was perfect. The rug is great and the price/ delivery process was amazing.
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- Ricky
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Their selection is extensive and of the best quality at the best price.
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- Jill
“
These rugs are just beautiful. Good pricing and excellent customer service. Quick delivery and great selection. I love the spice market line of karastan rugs and they tend to blend nicely even with different patterns in my space. The rug runners are the best! nice and soft plush rugs and great colors. I have 3 rugs from this company and will buy from them again.
”
- Lori A
“
Quality, color, price, delivery and customer service are all outstanding. I am a second-time customer and will continue to shop Incredible rugs in the future. Very pleased with the entire experience from shopping the rugs to in-home delivery. The rugs surpassed my expectation and were exactly as described/represented online. Highly recommend.
”
- Debra T
“
Everything was perfect. The rug is great and the price/ delivery process was amazing.
”
- Ricky
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Always and incredible experience. I've purchased several rugs always with fantastic service. The ability to try a returnable sample makes buying a rug easy. Also love the visualizer tool to help screen rugs before ordering. Staff is on top of shipping and returns and very helpful in the process. Love the rugs I've purchased.
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- Alison E
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Ordering was so easy! We found this rug at a furniture store and waited two months for it to be delivered - and they sent the wrong color. Then they tried to charge a restocking fee. This site had the exact same rug at a slightly better price, and it was delivered in days with free returns! It's perfect. The rug colors are much richer than in the photos.
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- Elizabeth
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Great products. Fast shipping. Easy returns.
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- Carol B
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Extremely impressed with Jennifer in Customer Service. Her handholding and overall communication were exceptional as we navigated the purchase process.
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- Don
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These rugs are just beautiful. Good pricing and excellent customer service. Quick delivery and great selection. I love the spice market line of karastan rugs and they tend to blend nicely even with different patterns in my space. The rug runners are the best! nice and soft plush rugs and great colors. I have 3 rugs from this company and will buy from them again.
”
- Lori A
“
Quality, color, price, delivery and customer service are all outstanding. I am a second-time customer and will continue to shop Incredible rugs in the future. Very pleased with the entire experience from shopping the rugs to in-home delivery. The rugs surpassed my expectation and were exactly as described/represented online. Highly recommend.
”
- Debra T
