“
Extremely impressed with Jennifer in Customer Service. Her handholding and overall communication were exceptional as we navigated the purchase process.
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posted 3 weeks ago
- Don
“
These rugs are just beautiful. Good pricing and excellent customer service. Quick delivery and great selection. I love the spice market line of karastan rugs and they tend to blend nicely even with different patterns in my space. The rug runners are the best! nice and soft plush rugs and great colors. I have 3 rugs from this company and will buy from them again.
”
posted 1 month ago
- Lori A
“
Quality, color, price, delivery and customer service are all outstanding. I am a second-time customer and will continue to shop Incredible rugs in the future. Very pleased with the entire experience from shopping the rugs to in-home delivery. The rugs surpassed my expectation and were exactly as described/represented online. Highly recommend.
”
posted 1 month ago
- Debra T
“
Always and incredible experience. I've purchased several rugs always with fantastic service. The ability to try a returnable sample makes buying a rug easy. Also love the visualizer tool to help screen rugs before ordering. Staff is on top of shipping and returns and very helpful in the process. Love the rugs I've purchased.
”
posted 1 month ago
- Alison E
“
The customer service and care .
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posted 2 months ago
- Judith
“
Customer Service is outstanding and worked with me to find the best way to return the rugs I didn’t like.
”
posted 4 months ago
- Jill
“
Great rug and great service! Rug looks fantastic. Customer service at the company was amazing. Would definitely buy from them again!
”
posted 5 months ago
- Patricia C
“
They Had Me at Hello! This was my first time ordering at Incredible Rugs and Decor and it definitely won’t be the last. The rug I ordered was perfect for our room. But almost even more impressive was the customer service, excellent communication and in our case, fast delivery. This is a company you can trust!
”
posted 6 months ago
- Julie G
“
Outstanding company! I give this company my highest recommendation! I placed an order and they very quickly notified me to let me know it was back ordered and gave me the option of cancellation but I agreed to wait. It arrived early than expected and it is perfect! Excellent customer service and I will definitely do business with them again!
”
posted 7 months ago
- Eva C
“
Always easy ordering and great service. Thanks you.
”
posted 7 months ago
- Barbara
