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Incredible Rugs and Decor Reviews

4.7 Rating 4,021 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,021 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"Perry"
Verified Reviewer
“The 3D view with an uploaded room picture is a great feature, but it has a lot of bugs. It never shows the rug you select to view. I have to cut and paste the name into the search bar every time. It also is showing a lot of products in the 3D view that are not available, which is frustrating.”
Helpful Report
Posted 8 months ago
Sharon
Verified Buyer
“I love my rug but repeatedly have requested shipping labels so I can return the three samples I bought. This is not my first purchase from you all. I am quite disappointed.”
Helpful Report
(Boerne, TX) - Posted 10 months ago
"Tracy L
Unverified Reviewer
“I love love love the pattern of this rug. It is my second but this time it ended up with lots of pulls, etc. Rugs and Decor - who was always prompt in their delivery, etc. did not seem concerned this second one was defective and did nothing for me. So, I am out 1K and buying another. We shall see if the third one has the same problems as the second.”
Helpful Report
Posted 1 year ago
Richard
Verified Buyer
“The large rug of our order was to replace an identical rug. This rug was folded on the inside of the roll and we cannot get it straightened out on one end.”
Helpful Report
Posted 1 year ago
Pamela
Verified Buyer
“The rug we ordered is very pretty and colors matched the online picture very well. The agent We worked with was very helpful. I gave the rug three stars because it is quite thin and lighter in weight than I thought it would be. It doesn’t lie completely flat on the floor. It is pretty in the room.”
Incredible Rugs and Decor 3 star review on 15th December 2023
Helpful Report
Posted 1 year ago
Andrea G
Verified Reviewer
“We were extremely happy with our first purchase two years ago. About a week ago, we ordered a rug which was delivered a day before a sal for that same rug started to be advertised. Just thought it was strange. They would not honor that new price for us. And, the rug isn’t quality wise what we were hoping for for the price we paid.”
Helpful Report
Posted 2 years ago
Marilyn
Unverified Reviewer
“This is the second rug I've purchased from you.. There was a 15 percent off offer that I subscribed to.. The coupon offer was to come to my e mail with a code number. It never came.. All I got was points.. That's not 15 percent that was offered to me. ..poor customer service!”
Helpful Report
Posted 2 years ago
David W
Verified Buyer
“Rug is beautiful, as advertised, though the long side dimensions given were not quite accurate. And delivery took far too long.”
Helpful Report
Posted 2 years ago
Richard T
Verified Buyer
“Positive: people were friendly and generally tried to help. Issues were manufacturer related, not Incredible Rugs. Ordered rugs on Tuesday and they were delivered on Saturday. Negatives: never talked to the same person twice; right hand didn’t know what the left hand was doing, consistently got either conflicting information or no communication at all, notified Incredible Rugs about problem on Saturday, and it wasn’t resolved for ten days! Never did get a communication about how Incredible Rugs proposed to resolve or did resolve the problem.”
Helpful Report
Posted 2 years ago
Nancy A
Verified Buyer
“When I ordered the rug I was told it was in the warehouse and would ship FedEx; I was to receive it within 5 days.. after 2 weeks, I called and was told it would ship in a couple of days, and as soon as there was a tracking number I would receive an email. After 2 days I called back and was told I should have a tracking number soon. Finally, today, I have a tracking number. The only person who was able to dig into the issue and expedite my order is Grace in Customer Service. I had spoken with Noah twice and all I received from him was lip service., and no follow up. Grace actually took the time to contact the warehouse, expedite my shipment.and called me back. There needs to be consistency in the training and monitoring of the people in the phones.”
Helpful Report
Posted 2 years ago
Deborah M
Verified Buyer
“I received a promotional e-mail offering 20% off of a broad selection of rugs and was excited! Before I could finalize my decision, I received ANOTHER offer for 11% off of the total if I provided my e-mail address, which I did. When I went to my cart to check out, only one code could be applied. I called to inquire about this and was told that you can only apply 1 code per purchase even though that was not stated on the offers. Other than that, the buying experience was fine! Was impressed that I received an email from the president thanking me for my order and explaining that the rug will be delivered in 2-5 days by UPS. By the way, I am unable to give the star rating! I click on the stars but nothing happens!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“So far, so good. However, I do not have my rug yet.”
Helpful Report
Posted 2 years ago
Frances P
Verified Buyer
“Delivery information is sparse”
Helpful Report
Posted 2 years ago
Cindy D
Verified Buyer
“I was not contacted by delivery company as indicated to know when the rug had shipped. I followed up with your customer service and they were good and followed up with me but the delay from purchase until knowing that the rug had shipped was too long”
Helpful Report
Posted 2 years ago
Paula
Unverified Reviewer
“The company was fine for ordering and receiving a rug we ordered from them. However this rug is not good quality and is way overpriced. I have had the rug for three months and already the threads are coming loose and each of the braided runs are separating. We do not use a beater brush to vacuum as required. It’s in a master bedroom which has very little traffic and only bare feet.”
Incredible Rugs and Decor 3 star review on 27th July 2022
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“This rug is very pretty but the color is nothing like the web photo. The background is very white.. not even a creamy color. Cannot use for that reason.”
Incredible Rugs and Decor 3 star review on 17th May 2022
Helpful Report
Posted 3 years ago
Darci S
Verified Buyer
“Pretty slow to ship from date of order”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I was/am confused using pay/credit card..driving me crazy. Hope it went through only once.”
Helpful Report
Posted 3 years ago
Sharon H
Verified Buyer
“Said items were in stock and it’s been almost 2 weeks , and still no rugs. Won’t be buying from them in the future.”
Helpful Report
Posted 3 years ago
Sara S
Verified Buyer
“Don’t have my rug yet. Just ordered it 2 days ago.”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,021 reviews
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