Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,903 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,903 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not like being charged to track my order then unable to get the app!!!!!”

Helpful Report

Posted 3 years ago

Hi Julie, there is no charge to track your order and an app is not needed. We email you with updates every step of the way and we'll email Fedex or UPS tracking details so you'll always know where your order is. You can also call or use Live Chat for updates, any time. Thank you.

Posted 3 years ago

“Rug I ordered was listed as 8' round, but in actuality is only 90". Rug seems a good quality, arrived in a timely manner. Wish they were more honest with the sizing, so am a bit disappointed having to "make it work" with my setting.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about the measurement issue. We'll pass this along to the Manufacturer who provides the rug dimensions. You received their largest round size available so if you decide it won't work in your space, just let us know and we'll be happy to take care of it.

Posted 3 years ago

“I still am waiting to receive my rug: it’s delayed , I guess”

Helpful Report

Posted 3 years ago

Hi Donna, we emailed tracking details to you. Perhaps check your junk/spam folder. Your order shipped yesterday and UPS shows your rug will be delivered on Monday, 9/14 under tracking 1Z402E9E0322593727. Thank you and enjoy!

Posted 3 years ago

“I received my rug a week ago. Colors are great but nowhere in your picture of Loloi Sebastian SEB-01 Rust/Tobacco Area Rug. The rug I received has white stitching on two sides of it which is very distracting. Nowhere in the picture on line when ordering does it show white stitching on two sides of the rug #170552. Very disappointed about that. The size fits perfect for it's location.”

Helpful Report

Posted 3 years ago

“Rug price was excellent however we were required to pay $31 for a routing app/insurance to track delivery. The insurance aspect is overkill as most Visa/ MC transaction are already insured. Then you have to download the app and sign in to track the delivery. No UPS or Fedex number given so it’s quite painful and really unnecessary”

Helpful Report

Posted 3 years ago

Thanks for your feedback. The Route Shipping Protection is an extra layer of insurance against damage or package theft. It is inexpensive and completely optional and can be removed from your cart with just a click. Also, there is no need to install the package tracking app, as we send shipment details by email and by text sms (if you select this option at checkout), but the app provided more details on package movement and delivery time/date. The app is free to use and is completely optional. Thank you.

Posted 3 years ago

“Don't get it yet. Been waiting weeks now.they said shipping in one week.they shouldn't lie.i called 2x and They were going to check to see why it did not ship yet and I still have not heard from them yet”

Helpful Report

Posted 3 years ago

Hi Linda, your pre-ordered rug showed 'not in stock' when you ordered on 8/5. It arrived from overseas, a bit later than expected, but shipped out this morning to you and tracking was emailed to you showing a delivery date of this coming Monday, by Fedex. Thanks for waiting. The Wild Bloom is a beautiful rug and I'm sure you will find it worth the short wait.

Posted 3 years ago

“Great customer service, but photos online do not match actual item. Colors greatly differ.”

Helpful Report

Posted 3 years ago

“I was so excited to get my rug! I opened it and it was the wrong rug:( It was a pain to have to roll it back up and rewrap it in the plastic to get it ready to send back. It took me many different attempts to get it to fit back in the plastic. Everyone online was helpful in getting this corrected and it looks like my right rug is ready to ship. Haven't heard anything yet about getting the one I received sent back”

Helpful Report

Posted 3 years ago

“Ordered rugs and rug pads. The pads came and still waiting for rugs. Was told they come from different warehouse. Pads don't do me any good without rugs. Disappointed as was told all in stock when ordered and would be shipped out quickly.”

Helpful Report

Posted 3 years ago

Correct. Rugs and pads ship from different warehouses in different States. Your pads arrived right away because that warehouse is very close to your shipping address. The rugs have a bit farther to travel but UPS tracking shows they are due to be delivered on Wednesday of this week. Thank you for your patience and enjoy!

Posted 3 years ago

“pretty much found something that wee like for a throw rug”

Helpful Report

Posted 3 years ago

“I like the rugs I’ve gotten from your company. However, I don’t like your estimates of when they’ll be delivered. They are consistently late. I am still wai, For an order I was to receive in May. It is disappointing”

Helpful Report

Posted 3 years ago

Hi there. I post an estimated SHIP date on each product page, and in your shopping cart. I believe you may be confusing the 'ship date' with 'delivery date'. 99.5% of our orders ship on-time. We estimated a SHIP date of 7/15 and your order shipped 2 days earlier than expected and were delivered to you on 7/15. Your previous pre-order is in progress and will be ready to ship in about 2 weeks. We'll email tracking when it ships. Thank you.

Posted 3 years ago

“I am unhappy with my loloi Hamilton area rug. The center rectangle is coming apart.”

Helpful Report

Posted 3 years ago

“I’m not sure if the rug has been shipped, no tracking email.”

Helpful Report

Posted 3 years ago

Hi Margaret, the tracking details may have landed in your junk folder. Your order shipped yesterday by UPS under tracking 1Z3937170321611259. You can always call or chat live with us if you would like an order update. Thank you and enjoy your new rug!

Posted 3 years ago

“My rug rug isn’t here yet. In Charleston WV 5/19/2020. No word since then.”

Helpful Report

Posted 3 years ago

Hi Marsha, we emailed tracking details to you on 5/19. Your rug was too large for UPS so it shipped by Motor Carrier (18-wheeler) who will be calling you today or tomorrow to schedule a delivery date and time. You can also reach out to the Carrier to schedule. Their number is 304-397-6515 and reference your tracking # 785461329. Feel free to call or email us any time if you need more assistance. Thank you and enjoy!

Posted 3 years ago

“I was never able to get the 11% discount”

Helpful Report

Posted 4 years ago

Thanks for your feedback, Beverly. I'm sorry that you had problems with the discount code. Sometimes web browsers block the popup needed to get the discount code but no worries; we have issued a refund to you in the amount of 11%. Thanks for shopping with Incredible Rugs and Decor.

Posted 4 years ago

“i was looking for a specific rug, thus didn't really shop around on the site. this was the best price for those who had it in stock, though it took signing in and out and jumping thru hoops to get the best discount coupon.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Some discounts can only be offered to Email Subscribers. We're always happy to assist by phone or live chat, should you have difficulties using our site.

Posted 4 years ago

“As always, I am a little disappointed when I have not received an item and it has been reduced in price. Last week for President's sale, I received an 11% discount. I am not sure when your anniversary sale began offering a 20% discount. That would be an additional savings of $71.64. Last week I was receiving last day of sale warnings, so I ordered. This week I receive a better offer before my rug has even been delivered.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We also try to offer the best discounts whenever possible. Thus, our pricing can vary, based on a variety of factors (availability, Vendor Promotions, Shipping discounts, etc). We offer a 30-day lowest price guarantee as a courtesy to our Customers, as outlined on our site.

Posted 4 years ago

“I love the functionality of the website and the Customer Service team was great when I reached out. I would probably order more often if the standard delivery time was a bit quicker.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Our shipping times are 1-3 days, for most products. Each product shows the estimated ship time, so you know ahead of time when to expect your delivery.

Posted 4 years ago

“The rugs were good, but I tried to chat for a possible return and did not hear back. Disappointing.”

Helpful Report

Posted 4 years ago

“Two rugs have not arrived yet but the “free” pad was worthless. I learned long ago never to use those thin, rubber pads as they damage my floor. Wish I hadn’t fallen for the “free” incentive!”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,903 reviews