I wish I could give 0 stars! the rug came with colors not included in the image or description. Even the tool is supposed to show the colors didn't mention three extra colors that are strongly present. If that wasn't enough; got lectured by the aggressive customer service rep on why my monitor is the problem and why I didn't ignore their description/samples of the rug colors, further investigate, and figure out that there were actually more "secret" colors in the rug. Now they want to charge me to send it back. Let's see if the manager calls me back before I escalate this even more. What a start to my day! Terrible!