I purchased the Surya Milan 9x13 area rug. It was very expensive (over $2,000.00) but the pricing was what I expected for a quality wool rug. The service, up through the delivery, was remarkable, even sending out samples that I had requested. However, if you have a problem with the item after you've received it, don't waste your time on contacting them because the customer service ends at the sale. They fail to acknowledge there's a even a problem with this rug, even after numerous photos sent to them. There's even strands now that appear to be unlooping and just sticking out, so I have not choice but to cut them off. I should have known to buy local to where I could deal with customer service directly, as this makes it an easy out for them.