I waited a week for my order to ship and tracking number be shared... but nothing came. I had to email their customer support TWICE to get a response. Second time, I was helped and was informed that one of my items was on a 1.5 month backorder, and did I want the one available item to go ahead and ship now? Yes of course! And why did you not give me this update until now? Why did I have to contact customer support TWICE to understand the issue? I will never order from here again, since I have no visibility to an estimated delivery date. And questionable ability to get a response from customer support. There are so many other rug retailers out there, i don't want this. No.