I ordered a rug sample and paid $40.00 for it on Jan. 4, 2021. We were in the process of building a new home and I was working with many samples. They have a policy of returns 30 days. Who would think it would be for samples. I called to return the sample in June and they didn’t say anything about the amount of time. I was waiting for a RMA number to return the sample and didn’t receive anything. Called a couple times and never received it. When the request was received in shipping they didn’t do anything. I can understand 30 days to return an item ordered but not for a sample. I told the customer service that they should list it on the packing slip to return samples in 30 days for a credit. Not happy with company!