I wanted a runner to coordinate with colors in my master bedroom. I googled Karastan rugs and found your website.I have several very nice wool Karastan rugs, I have purchased over the years. I wanted a Man-made rug Because of price and durability. I was very impressed, with the ease of shopping, the selection of rugs/vendors styles etc.. I was even more impressed when I opted not to purchase, and Then received a follow up email offering a better discount. Your customer service, follow up with my order and providing tracking info has been superb. I recommended your website to Friends and family. Thank You! Customer service still exists😊