Cyrena, the customer service representative, was very helpful! I ordered several "sample" 2x3 rugs prior to ordering the larger rug for our bedroom. I was able to return the "samples" at no cost to myself, unlike another rug company with whom I was also working. Also,the prices were lower at Incredible Rugs and Decor than any of the other on-line sites. I would definitely order from them again and recommend them highly.