We are so very pleased with the purchase of our family room rug from “ Incredible Rugs and Decor”.We took great care in our time to searching out and researching types of rug ,rug materials, construction, and care needs before purchasing.We wanted to make certain we would find a quality durable rug that we would love and enjoy for several years of durable wear and stylish comfort. We used both the website and also appreciated phone contact with,”Emily”,from the company’s customer care to confirm our choices regarding the perfect size for family room,and specific type of rug pad.Emily contacted the manufacturer for us ,as the size we needed was temporarily sold out! She immediately obtained confirmation with the upcoming availability date and anticipated delivery for our order which helped us so much …It worked out quite well with her most professional customer assist,and attention to every detail of our order.Who knew my taste would be a sought after choice after all? We are so grateful,and most satisfied with our beautiful quality,” Incredible Rug”…It is our first,but most certainly not our last,from “ Incredible Rugs”.Loving how it looks and feels,every time I go into the room .