I ordered 2 9X12 rugs and one 9X12 rug pad. All three were delivered timely and in great shape - with Free Shipping. Only one of the rugs worked with my decor, so I had to return the second rug. It took over a week to get some sort of "return authorization code" from the rug maker, Safavieh. Unfortunately it's not as easy to return a rug as it is to order a rug. The cost is anywhere from $215 to over $300!!!! And they recommend you insure it. Nowhere on this website are you aware of this exorbitant return fee. It's like I purchased another whole rug!!! Never again! MMC