ABSOLUTELY HORRIBLE experience. On 20th July I paid $507 (receipts #1118-9667 = $475 & #1394-4563 = $32 for extra pages) for a Script Polishing service. Never got what i paid for. Instead on 5th Aug, they sent me a Script Review. 1) I went to their knowledge Base FAQs to look for answers to the mix-up. Found no suitable answers. 2) I used their FAQ complaints form to raise a 6 points complaint on both the extremely poor user experience using their website. 3) I received an email that a support ticket would be raised. Then i received a counter email from their Helpdesk that no ticket would be raised bcos they claimed I emailed them directly (which was a lie) and that I should use the Knowledge Base which was what I had done in the first place. And then they sent me another email stating that a new account had been created for me without stating what was wrong with my first account so I have not used the new account. 4) On 7th Aug, I responded that I did go through the Knowledge Base and could they please resolve my complaint. Till now no response. 5) On 8th Aug, I went to Industrial Script Twitter and raise a summary complaint on their Pinned tweet, again no reply. I has been a nightmare experience. The 1st thing is how can they not no something was wrong when a Script Review cost nowhere close to $507. So many things are wrong from the user experience that gave the wrong impression of the overall cost of the Script Polishing service with no way to exit bcos payment was taken at 2 different points in the payment process and a Helpdesk process that does not seem to have been tested before being presented to the public. I am very upset. It is my worst experience compared to all the other platforms i have used like Stage32 or The Blacklist
1 year ago
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