“The notes are extremely good, but let down by a terrible website submission process that requires a 5 minute YouTube video to explain it, and a slightly irritable (and huge!) FAQ section which warns you against submitting queries that are already covered, so a 14 day response v 72 hours. Better design might head off those pesky timewasters!”
Posted 4 weeks ago
Hi Eveline, thanks so much for your kind words about the script notes you received from us. You'll be pleased to hear we have overhauled our script submission flow in recent weeks, and now 81% of clients are rating it as "smooth as silk"!!
We're sorry you caught the tail-end of the inferior version, and hopefully everything will be much easier for you next time. Best wishes, Ben
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