The Canon E40 compatible toner cartridge (E31/E40/E41-NTJ) we ordered for our copier does not work. We removed the large protective covering from the front of the cartridge and then tried to remove the thin, transparent ribbon sticking out the side-but it will not come out. We tried using it anyway, giving it some shaking, and it would print a faint and discontinuous copy. Trying again to remove the ribbon, it almost starts to stretch, and I think it will break before it comes out. What are we supposed to do?
1 year ago
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