I attended the skills only portion of the Heartcode BLS-CPR training/certification. The instructor was wonderful! She was friendly, knowledgeable and professional making the session a pleasure. My only complaint was that I was instructed that the class was 9pm to 10pm when in fact the class was 8:30pm to 9:15pm. When I was arrived at 8:45pm, the instructor was packing up assuming that I was not going to attend. The instructor was very understanding stating that this has happened previously due to a little misunderstanding/miscommunication on the part of the schedulers. Then at 8:55pm two more student arrived, stating the same information that I had received.